thanks but they still will not do it, saying they cannot neither remove the hard drive....someone else working for IT company could tell me straight away hard drive is damaged, physical damaged, no idea why since am very careful with my laptop but still that person gave me answers and is trying to recover my data.I have nothing extra to back up data. So if he cannot save it indeed will need to go to a recovering company but still am very surprised of Apple in Budapest and mainly disappointed, sending people away telling them they cannot do anything only saying they dont have tool, never saying why...hope it is not them for end up damaging my hard drive after all....but ok now i wil think a lot before buying again Apple....