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User profile for user: kevnoonan20
kevnoonan20 Author
User level: Level 1
0 points

Can't print to HP 7520 e-all-in-one

iPad is connected to my home Wi-Fi and the HP 7520 recognizes the same home Wi-Fi name. When selecting a printer to print an email (or anything else), "no AirPrint printer is found".

When trying to print by going directly to the HP 7520 Wi-Fi (HP-Print-6c-Photosmart 7520), the iPad recognizes the printer Wi-Fi but never makes the connection.

Other details:

The HP 7520 passes the wireless network test but does not indicate connection to the Internet.

When first setting up the printer, I was able to print two email messages. After printing these two messages, I turned the power off both the printer and the iPad. I have never been able to print since that first time.

I have tried unplugging and restarting the cable modem, the NetGear Wireless, the printer and the iPad with no success.

Very frustrating!

iPad (3rd gen) Wi-Fi + Cellular (VZ), iOS 6.1.3

Posted on Jul 11, 2013 12:16 PM

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11 replies
User profile for user: Shane_R@HP
Shane_R@HP
User level: Level 2
385 points

Jul 11, 2013 3:22 PM in response to kevnoonan20

First, if you have a dual band router, make sure that the names of the 2.4Ghz and 5Ghz bands are different. Devices on the different bands should communicate with each other, but often they don't. If the router isn't a dual band or you have different names for the bands already, then the devices should be able to communicate if they are showing a connection to the same network.


Next, try power cycling the network. This is fairly easy to do. Power down the iPad all the way. Make sure it's completely off and not just asleep. With the power on to the printer, pull the power cord from the rear of the printer. Pull the power cord from the rear of the router. Wait 30 seconds. Plug in the router, but do not turn on the printer or the iPad. Wait 1-2 minutes. This will allow the router to stabilize. Once it's stable plug in and turn on the printer, and turn on the iPad. Test Airprint.


Finally, if it's still not working, contact HP Cloud Support by phone. There may be a hardware problem with the printer that needs to be addressed. You can reach them at 1-855-785-2777 Let me know what you find.


I am a printer tech for HP.

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User profile for user: Shane_R@HP
Shane_R@HP
User level: Level 2
385 points

Jul 15, 2013 5:36 PM in response to kevnoonan20

The only thing I can think to do is reset the network defaults on the printer. I'll include those instructions below. This will take the printer off the network, and can change it's IP. The printer will need to be reconnected to the network. Any PC's or Mac's that are connected to it may need to be reconnected. If that doesn't work, you will need to contact HP Cloud Services to have a semi-full reset done on the printer. I'll incluce the number to call below. Honestly, I wouldn't mess with it. Wireless direct isn't any faster than Airprint, and it limits the iPad, by not allowing an internet connection. It's up to you if you want to pursue this, but I wouldn't mess with it since Airprint is working.


To restore network defaults:

  1. Touch the wireless icon on the front of the printer.
  2. Touch Settings.
  3. Touch Restore Network Defaults.
  4. Touch Yes.
  5. The network defaults should be restored.


HP Cloud Services Support Number (US and Canada Only):

1-855-785-2777


I am a printer tech for HP.

Reply

Can't print to HP 7520 e-all-in-one

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