1 Reply Latest reply: Jul 13, 2013 8:47 AM by sterling r
pgeary Level 1 Level 1

I have an apple magic mouse and the up and down finger swip to get the mouse to go up and down is not working. As a mater of fact none of the finger swipes are working not that I am typing this. I have checked the systems prefs and all the check boxes are checked but no luck. 

I-Mac, Mac OS X (10.4.8), H&k USP 40
  • sterling r Community Specialists Community Specialists

    Hello pgeary,


    It sounds like the issue needs to be isolated to recommend troubleshooting. I would suggest this article named Isolating an issue by using another user account found here http://support.apple.com/kb/TS4053


    How to troubleshoot OS X user accounts

    This process involves creating a new user account, logging in to it, and testing for the issue.

    1. Create a new standard or admin user account in Users & Groups preferences. See this video, or this article for instructions for OS X Lion. See this article for instructions for OS X Mountain Lion.
    2. Optional: If you have any specific files you wish to test with, copy (don't move) those items to the /Users/Shared folder in the Finder.
    3. Log out of your current user account by choosing Log Out from the Apple () menu.
    4. Log in with the new account you created.
    5. Attempt to reproduce the issue you were seeing in your regular user account.

      Note: If you were using any specific settings that the issue depends on, such as using a specific email account, iCloud account, and so forth, then you should set up that account in System Preferences. For email and most other settings you should be able to set them up easily in the Mail, Contacts & Calendars System Preference pane. If you copied any files to the /Users/Shared folder that you need for testing, you would want to copy them to the desktop (or other applicable locations) of the test account.
    6. Important: After you have completed testing, log out of the test account by by choosing Log Out from theApple () menu.
    7. Log in as your regular account.
    8. After you have completed all testing with the test user account, you may wish to delete it. You can delete an account in the Users & Groups pane of System Preferences (Accounts preferences in Mac OS X v10.5 and 10.6) by simply selecting it and clicking the minus ("-") button below the account list. Note: Prior to deleting a test account, make sure you are completely done with it. If you have files in the Guest User you wish to keep, you should copy them to the /Users/Shared folder .


    Depending on the results there are different instructions toward the bottom.

    All the very best,