My iPhone doesn't show up on list of managed devices in my store account. How do I add it?

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Level 1

24 points

My iPhone doesn't show up on list of managed devices in my store account. How do I add it?

I have, sadly, two id's, and thus two store accounts. Three IOS devices show up on one account, but I cannot figure out how to add my iphone to the list of managed devices. It was originally managed by the 2nd account but I removed that management, thinking it prevented addition to the three devices on the first account. Now the iPhone is among the missing and on neither list.

I have tried accessing Music and selecting iMatch to ON. It won't stay. Similarly for the manage itunes choice -- it will not stay on, Despite my having changed to the correct address on the iPhone.

I was able to access iMatch on my iPad following directions on the net, but the iPhone stubbornly refuses to be managed and will not allow iMatch to be turned on.

Posted on Jul 12, 2013 6:51 AM

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Answer 1

Best reply

matt00

Level 5

4,041 points

Jul 13, 2013 2:21 PM in response to SADON2

Hello SADON2,

Thanks for the question. The following article provides more information:

iTunes Store: Associating a device or computer to your Apple ID

http://support.apple.com/kb/HT4627

When you turn on iTunes Match or Automatic Downloads, or when you download past purchases on an iOS device or computer, that device or computer becomes associated with your Apple ID. This article describes how to manage these associations.

[…]

Your Apple ID can have up to 10 devices and computers (combined) associated with it. Each computer must also be authorized using the same Apple ID. Once a device or computer is associated with your Apple ID, you cannot associate that device or computer with another Apple ID for 90 days. You can view which devices or computers are currently associated, remove unused devices or computers, and see how long before they can be associated with a different Apple ID from the Account Information page in iTunes on your computer.

It may be that your iPhone is not available to associate with the secondary account, as it is still within the 90 day limit. To be sure, attempt to download a previous purchase or sign out and back in to iTunes & App Stores in Settings.

Thanks,

Matt M.

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Answer 2

SADON2 Author

Level 1

24 points

Jul 13, 2013 7:32 PM in response to matt00

I finally solved the problem by restarting the iPhone, and then all was well.

I have no idea why a restart was needed, but I have had to restart my iPad twice in the past six months for no known reason.

At any rate, a restart solved the problem.

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