iPhone 5 Exchange sync issue

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newcjb19 Author

Level 1

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iPhone 5 Exchange sync issue

I have an interesting situation with my iPhone 5, running iOS 6.1.4.

Exchange e-mail stopped working.

I deleted the account, rebooted, reinstalled the account and then nothing. I've done this several times.

I then erased all and restored - nothing.

I then erased all and did not restore my backup, just installed the exchange e-mail on the phone and it worked.

Interesting enough, I have an iPad where this exchange account works fine with, on issues.

So I suppose this is a settings issue. My question is: where do I look for the setting to see the difference that might be causing this to change it? Or, how can I selectively restore parts of my backup since I don't want to look pictures, iPhone contacts, and other app data.

Thanks.

cb

iPhone 5, iOS 6.1.4

Posted on Jul 12, 2013 8:23 AM

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Answer 1

KiltedTim

Level 10

228,954 points

Jul 12, 2013 10:42 AM in response to newcjb19

You can not selectively restore parts of a backup. It's all or nothing. sounds like you'll need to set it up as new, then manually add the rest of your "stuff" back onto the phone.

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Answer 2

newcjb19 Author

Level 1

0 points

Jul 17, 2013 12:47 PM in response to newcjb19

Update on my issue - after I erased all data and settings. I added only the exchange account and kept the iTunes/iCloud account inactive. E-mail and everything synced just fine. As soon as I activated the iCloud e-mail to sync, my exchange e-mail stopped working.

Overall, very interesting. Next stop if I can't find a solution is the Apple Store.

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