I cannot contact Apple support because my phone won't receive the call
iPhone 4S, iOS 6.1.3
Don't post the same question more than once https://discussions.apple.com/thread/5165282?tstart=0. Stay with the same thread for information about your question. Someone has responded to your original post, continue the conversation with them.
Um... OK... so there's no one anywhere near you whose phone you can use at all?
You would probably be best served contacting Verizon before you try and contact Apple... Of course, it might be helpful if we knew if your "new location" was even within the Verizon coverage area... or whether you were trying to use a different carrier.
You responded to her and she said she was traveling internationally. I'm betting she is in an area that does not support CDMA. Verizon enabled her international SIM slot and she has not purchaed/installed a local SIM.
Thanks for trying to help as I am incredibly frustrated. I am in South Africa. Verizon told me I could get and send texts easily and could turn off cellular data when I was in a wifi area. So...now I am in a hotel, my iPad is connected (carrier is AT&T) but my Verizon iPhone says no service. I was told no SIM card change necessary.
The sending and receiving of SMS (text) is dependent on cellular service. An iMessage is dependent on data, and wifi could assist in that, since you have cellular data turned off. I'm not sure they have CDMA in South Africa, but you might want to check locally and see if they support CDMA. In checking in this support document http://support.apple.com/kb/HT1937 it does not appear they are CDMA carriers, they are GSM. This is why your phone is not getting any signal.
To clarify: Did you call Verizon's Global Support Team before you left the country? Did you give the the SIM card number for the Vodafone SIM in your iPhone 4S? If you need to contact Verizon Tech support from a foreign country, use this number:
908-559-4899
ChrisJ4203 wrote:
http://support.apple.com/kb/HT1937 it does not appear they are CDMA carriers, they are GSM. This is why your phone is not getting any signal.
The Verizon iPhone 4S is also GSM capable. It comes with a Vodafone SIM. However, the customer must call Global Support to activate the service.
I used mine in Japan last year with no problems.
I did not realize it had a Vodeafone SIM. I knew there was a SIM slot, and that is why I originally recommended getting a local SIM.
Thanks Meg.
The whole Verizon CDMA/GSM thing gets confusing. Doesn't help that the iPhone 4S can be unlocked for international travel but that the iPhone 5 is sold as unlocked.
Yes, and the other issue is trying to answer the OP's questions across two separate threads.
It's times like this I wish this was like another forum I participate in where user/helpers can merge threads.
Verizon is part owned by Vodafone ,which would explain the Vodafone link
Great! Another British invasion. 😝
Makes a change 😉
Verizon told me I would be good to go when I arrived at my new location but my phone says no service. However....phone says no service!
