HT203384: iCloud: Troubleshooting the Find My iPhone app
Learn about iCloud: Troubleshooting the Find My iPhone app
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Helpful answers
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Jul 12, 2013 8:08 AM in response to Shawn Cowley2712by Michael Black,Is the iPhone turned on? Does it have signal? Is your iCloud account on the iPhone still working properly (are you getting email, for example?).
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Jul 12, 2013 8:17 AM in response to Michael Blackby Axeman1020,Another thing to consider:
if you have changed your physical device (replaced for defect for instance) since the last time you used Find My iPhone, it may still be looking for your old phone (even though it may have the same name). You would need to set up the new device.