Basically, I'm trying to restore my ipod back to factory settings. It's listing a bunch of artists that I have deleted from my library. When I connect my ipod to my computer it connects, and syncs (or says it is). The deleted songs can no longer be played but still appear on my ipod and my newly added songs are not getting added. And, when I go to File>Devices> The "restore" option is not available, presumably because the ipod is not connecting properly. I'm using the newest version of itunes. Any help?