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Jul 14, 2013 8:47 AM in response to paulmac1974by judysings,Hi paulmac1974,
Below is the basic troubleshooting guide for Apple TV.
Restarting the modem and the Apple TV is a good first step.
Apple TV: Basic troubleshooting
http://support.apple.com/kb/ht1551
- Reset Apple TV by unplugging it from the power outlet, waiting about five seconds, then plugging it in again.
- Power off your TV, wait five seconds, then power it back on.
Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS4546
Apple TV (2nd and 3rd generation): Restoring your Apple TV
http://support.apple.com/kb/ht4367
I hope this information helps ....
Have a great day!
- Judy
