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138 Views 2 Replies Latest reply: Jul 12, 2013 11:57 PM by roxy313 RSS
roxy313 Calculating status...
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Jul 12, 2013 2:52 PM

My iphone5 will not download updates from the App Store.  It says they are installing, but they don't and I can't get it to finish.  I have tried turning off the phone and turning it on again and it doesn't help.  Any ideas?

iPhone 5, iOS 6.1.4
  • varjak paw Level 10 Level 10 (167,195 points)
    Currently Being Moderated
    Jul 12, 2013 3:03 PM (in response to roxy313)

    When you say that you've turned it off, do you mean that you got the red "swipe to power off" screen, did so, and then started the iPhone back up? If not, give that a try. If you have and that hasn't helped, try a reset:

     

    http://support.apple.com/kb/HT1430

     

    If that still doesn't help, you may need to restore the iPhone, though someone else here may have additional suggestions.


    Regards.

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