44762 Views Previous 1 … 8 9 10 11 12 … Next 262 Replies Latest reply: Jun 15, 2006 3:25 AM by Jose M Olaya Go to original post
I'm sorry this is your first experience. Apple traditionally has produced quality products but does have some mistakes. The PB 5300 should never have seen the light of day. They also are extremely tight lipped when issues arise until they have a fix. Some, as you might know, had to arise from a class action.
G5 2.3 DP &G4 533DP & MB(w) 2.0 & iBook 600 Mac OS X (10.4.6) I suffer on Windoze at work.
I first noticed mine a few days ago, and someone suggested the Mr. Clean stick.
I haven't tried it yet, but after seeing all these pictures that look VERY similar to the discoloration I'm having, I'm starting to get a little nervous...
It's definitely a grimey looking yellow discoloration around the edges where my palms rest and on the button under the trackpad.
If the problem gets worse, I really hope Apple will help me out.
I've got a MacBook 2.0 ghz with 1 gig of ram, serial starts 4H62.
I work in an Apple Reseller Store & have not yet seen this "discoloration".
We have had a white & a black MacBook on display since release, they get used all day by people from all walks of life.
The patterns that the marks are making appear to be from the positioning of the hands.
I doubt sweat has made them, dead skin being rubbed into porous plastic however.....??????
Now, I know that people have tried various cleaning products but has anyone tried Brasso? It sounds a little odd but it worked on the scorch marks on my iBook G3 when it caught on fire! (long story).
APP (Applecare Protection Plan) is worth the money as you only get 1 year of support and 1 phone call within the first 90 days of the original warranty!
APP covers software & hardware. As for the issue of 'cosmetic damage', without an official 'OK' from Apple, we can only say that it is a "user-end" problem.
(Just off topic- Does anybody wonder why people make so much uproar about new Apple products when they are released? I mean, I own a few 1st Rev Macs and have never had a problem.........
............Now when are we all going to join together and complain about the multitude of viruses on PCs?!?)
iMac (G3/4/5/Intel), iBook G3, Quad 2.5, 2 quad 650's Mac OS X (10.4.6)
you are almost right..... you get 1 year limited hardware warranty and unlimited phone support calls in the first 90 days of owning it (ipods only get 1 call, computers get unlimited in first 90).....
app extends the hardware warranty to 3 years from purchase date with unlimited phone support in that time....
but more than likely for this (until it is officially recognized by apple) they will say it's 'cosmetic'.... but unless you call and complain, it's likely apple won't address the issue....
Brasso is a micro-abrasive. it will damage the surface. (or at least, smooth it)
You are right in that it is very likely that sweat and dead skin cells are responsible. You don't need to feel you are sweating, to be leaving trace amounts on the MB. These would accumulate on the textured surface until it shows as an "orangey" stain.
It's orange because skin contains melanin. This is why I suggested peroxide. It's used to bleach teeth by going into the micro-pores of tooth enamel and oxidizing the stains. It bleaches hair by oxidizing melanin and breaking it down.
Polycarbonate has a very high resistance to hydrogen peroxide of any concentration (read: it's safe to use)
Therefore, it should remove the stains off the MacBooks. (do not do this while it's running
Also, polycarbonate is only usually discolored by heavy UV exposure.
I hear that TiArmor will be available for the MacBook
and MBP soon.
Received this note:
From: Victor #############
Sent: Tuesday, June 13, 2006 3:12 PM
To: Larry Rymal
Subject: Re: MacBook armor
Thanks for your interest in TiArmor.
It should be on the site for purchase in the next couple days. The wrist pads should be ready ship in 1 week, while the top covers will be another 2-3 weeks.
Too true! Sorry for my mistake.
It is a very fine line you tread when somthing becomes 'Cosmetic' with Apple. Light scratches are denoted as general wear and tear and not a problem. However, if you can feel the scratch with the back of your nail, it is 'Abuse' & Apple will not deal with the problem.
I'm sure that this will evolve into a similar dilemma as some people are experiencing this and others are not.
(Just off topic- Does anybody wonder why people make
so much uproar about new Apple products when they are
released? I mean, I own a few 1st Rev Macs and have
never had a problem.........
I don't think this has anything to do with Apple bashing; actually, I think the reason is quite simple: if this was any other computer, I would take it back and demand a refund, then buy from a different brand. People buy Macs because they love OS X - and you can't get that with another brand; you're locked in. (And right now I need an Intel Mac to port my shareware app to Intel, and a MacBook is all I can afford, so I can't afford to get rid of it.) There is an uproar because people have paid a lot of money for a product which, after only two or three weeks, has prematurely deteriorated in looks - and this from a company who pride themselves in how good their products look and are well-known for their shiny white surfaces. It certainly isn't Apple-bashing, because I still love my MacBook (not to mention my iBook and MacMini).
............Now when are we all going to join together
and complain about the multitude of viruses on PCs?!?)
Perhaps when we are forced to return to PCs because all our Apple hardware has deteriorated?
Agreed. If I bought a Toshiba notebook and it did this I would return it, there is nothing special about it that I can't get anywhere else. I happen to enjoy using Apple computers and don't mind paying the premium for them but I do expect them to be very well-engineered. I love my Macbook and don't intend to discourage people from buying them because of this. I just hold Apple to a higher standard because they charge such a premium for their products.