Previous 1 12 13 14 15 16 Next 262 Replies Latest reply: Jun 15, 2006 3:25 AM by Jose M Olaya Go to original post
  • Sandra L. Level 1 Level 1 (0 points)
    I'm a little slow on the forum thing -- but I read through everything and I have to concur about the discoloration.

    My 1.83 GHz MacBook (serial: 4H621...) is showing signs of discoloration, and I've had it for a WEEK. My old iBook didn't yellow at the wrist area for years.

    Here's another question, does this have anything to do with other additions? I've doubled my RAM. Could this be a hidden issue?
  • ignignort Level 1 Level 1 (0 points)
    I have the same discoloration and it's seriously ******* me off. This is unacceptable for a $1,300 machine. I don't know what i'm going to do if they don't recall it. I ordered it from Apple the day it came out and have had it since then. Unacceptable.
  • keplar Level 1 Level 1 (0 points)
    Just wanted to add my experience so far. I bought the White MacBook 1.8ghz on May 16th, day they came out. Serial number starts with 4H619. All of the plastic is in perfect condition, looks exactly like the day I bought it, except for some slight "smoothing" on the left palmrest near the trackpad. I bring it to work with me daily, and it's usually powered up, but I don't use it as my primary workstation, so my hands aren't constantly in contact with it. Hoping this doesn't happen to me.
  • Alan Hysinger Level 1 Level 1 (95 points)
    You do realize the oil/dirt stains on your iBook G4 are not the same thing as the orange spots (which are the topic of this thread, btw) on a MacBook, don't you?

       
  • moracity Level 1 Level 1 (0 points)
    Why is everyone sitting around whining instead of sending it back?? Obviously, there is something going on.

    I noticed that many of the people affected are quite emphatic about being regular handwashers. Maybe this has something to do with it? Over-washing your hands can result in excess oil or excess drying/flaking of the skin. This definitely seems to be some sort of chemical reaction between something on the affected users skin and their MacBooks. It could even been related to the soap being used in hand washing. Your diet can also effect sweat/oil production and color.

    In the end, this could be manfacturing defect. Sitting around whining and arguing about it on some discussion forum isn't going to solve your problem. The fact is, no one should have to be testing various solvents to clean some mysterious discoloring of a newly purchased product.

    At the first sign of this on my MacBook, I'll be sitting right at the Genius Bar requesting a new computer. I've already done it once after my MacBook powered up on it's own while stored away, generating enough heat to warp the plastic. The replacement even has slight warping on this same plastic sheet around the keys. I've noticed on other MacBooks as well. I've seen several with a slight warp on the left edge between the two screws on the side. I think there may be a problem with the production of the plastic.
  • bluemath Level 1 Level 1 (0 points)
    As a total accident, I had some pen on my hand, and the plastic on the keyboard sucked it off of my hand. It wasn't extreme, the ink line on my hand was just a stray mark, that wouldn't rub off on to paper. The MacBook plastic managed to absorb this ink from my hand after only one short contact. I initially tried to dab and then wipe it off with water, with no results. I had to leave the notebook at that point, and the next day noticed that the ink had spread, and fanned out.

    The plastic seems to be very porous, and reminds me of the description of aerogel - it will suck tho oil out of your skin.

    I'm too afraid to try and clean it with any other agent. Waiting to hear what will work best.
  • rob_uk Level 1 Level 1 (0 points)
    "I think there may be a problem with the production of the plastic."

    That's an understatement.
    you mean because it melts and turns yellow? sounds like a problem to me.

    Has anyone actually got an Apple rep to confirm that they will refund/ exchange any Macbooks with this fault? If so, I agree with moracity, you shouldn't have to try every chemical you can to clean a new laptop.

    Anyone got a response from Apple?

       
  • wilk0076 Level 1 Level 1 (10 points)
    At the first sign of this on my MacBook, I'll be
    sitting right at the Genius Bar requesting a new
    computer.


    Agreed, most definitely. Why haven't the people with this problem reported on their discussions with Geniuses at Apple Stores?

    My Macbook is a week old now and I guarantee that I'll be at the Genius Bar the second it shows plastic discoloration.
  • HalfBake Level 1 Level 1 (30 points)
    Hey,

    Eric Cote replied to a previous post of mine on page 10.

    He triggered somthing in me about Melanin in the skin; it is a biopolymer and a semi-conductor.

    I 'Wiki'ed it to confirm: http://en.wikipedia.org/wiki/Melanin

    The article does confirm it but research is still being done.

    Now, as Melanin IS a biopolymer and the skin reacts to UV (the same way plastics do) could it be a catalyst to the OrangeBook problem????

    BTW, I work in an Apple Centre and our MBs (which have been on display since release) are on from 9:15am till 5:15pm (8 hours) under at least 7 strip lights and next to a huge window and there is no discoloration.
  • Keith B. Level 1 Level 1 (10 points)
    I think, if you read the thread, you will see that many with this problem have contacted Apple, myself included. Why not just get a replacement? Simple: because until Apple recognise it as a defect, then it is considered "cosmetic" (as the AppleCare rep told me over the phone), and cosmetic issues are not covered by AppleCare so it is completely up to the discretion of the store. In my case: 1) I bought a BTO machine, so I can't just return it to the store; I'd have to send it back (although the rep just told me to take it to a local registered service centre with no guarantees, which I will do when I get time) and I don't want to be without my computer for 2 weeks just to be told that is cosmetic and therefore not covered, or to get a replacement that has the same problem. Once Apple recognise this as a problem, I can return it to them safe in the knowledge that it will at least be fixed. I've reported it to them and have a case number, so it's on the radar - if enough people do the same, Apple have to take notice. Oh, and 2) It seems that Americans generally have better customer service than we do in the UK - I really don't want to have to go near the Regent Street store ever again unless I really have to.
  • elhammond Level 1 Level 1 (0 points)
    OK, don't use Acetone based nail polish, I did, big mistake. It seems as though that there is a plastic rubbery coating on the MacBook. Look here http://web.mac.com/elhammond/ The white whole is the melted rubber plastic coating. Now I am temped to peel that whole layer off. The coating underneath seems very similar to the outer shell plastic. I am so tempted to peel it off but I am too nervous to do so. Maybe there will be a recall, that would be nice.
  • Liquefaction Level 1 Level 1 (0 points)
    I've had my MacBook since the first weekend it came out. I started to notice a light pink color near the mouse button after only a few days and it has slowly been spreading ever since. You can see it's in the shape of my palms and it is where I rest my hands. I make sure to keep my hands clean when I use it and I do not wear any type of lotion or perfume.. I don't touch anything weird, but still, the pink keeps spreading. I have tried cleaning it. I've used clorox wipes and just a damp paper towel but there is no improvement. It really seems as though it's the plastic that is changing color. It doesn't look like there is anything on it. I assume it's some sort of reaction to the oils in my hands. It is most prominent around the edges.
    Here are some pictures. It's such a light color that it's difficult to capture it with my camera phone but I think you can get the idea.

    [IMG]http://i17.photobucket.com/albums/b62/kindelfire/126612012549330011.jpg[/IMG]

    [IMG]http://i17.photobucket.com/albums/b62/kindelfire/126612208901330011.jpg[/IMG]

    [IMG]http://i17.photobucket.com/albums/b62/kindelfire/126610347653330011.jpg[/IMG]

    [IMG]http://i17.photobucket.com/albums/b62/kindelfire/126610300037330021.jpg[/IMG]

    [IMG]http://i17.photobucket.com/albums/b62/kindelfire/126610217733330021.jpg[/IMG]

    [IMG]http://i17.photobucket.com/albums/b62/kindelfire/126610177157330021.jpg[/IMG]

    MacBook   Mac OS X (10.4.6)  
  • DarcyB Level 1 Level 1 (20 points)
    I used to clean mine with a white eraser. It always worked. I don't know if that works on the new MacBooks.
  • Sandra L. Level 1 Level 1 (0 points)
    I used to clean mine with a white eraser. It
    always worked. I don't know if that works on the new
    MacBooks.


    no, the white eraser doesn't.

    i tried it.

    a friend also sent this link, but i don't find it useful...

    http://digg.com/apple/MacBookDiscoloration_Solution_-_Nail_Polish_Remover



    MacBook 1.83 GHz Intel   Mac OS X (10.4.6)  
  • HalfBake Level 1 Level 1 (30 points)
    Has anybody tried Oxygen Bleach?

    I used it on my grey iPod slip-case and it took the nasty yellow/black marks off after a 2 minuite soak.
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