itunes freezing(windows xp)

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Level 1

1 points

itunes freezing(windows xp)

my itunes will freeze when started after i tried to import a music folder from my drive,now when i run it it will freeze upon starting and lockup the whole pc as well.even control/alt/delete dont work.have tried uninstalling it and other components relating to it and in this order

itunes

quicktime

apple software update

apple mobile device

bonjour

apple application support

when it trys to run even after all these ares uninstalled my library is still there?

the folder i selected by mistake is about 60gb of music,i meant to select some albums from it

even tried to install it on another drive other than c:drive still the same,

tried an older version as well ver10 am on ver11 at the moment

also tried starting itunes in safe mode control/shift

still does the same

any suggestions

iPhone 5, iOS 6.1.4

Posted on Jul 13, 2013 7:47 AM

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Answer 1

Best reply

jason269

Community Specialist

Jul 15, 2013 11:37 AM in response to rabbf3

Hi, rabbf3.

Welcome to the Apple Support Communities. If you are having issues with iTunes becoming unresponsive, try some troubleshooting steps within the following article to help isolate the issue.

iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues

http://support.apple.com/kb/TS1421

Regards,

Jason H.

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Answer 2

rabbf3 Author

Level 1

1 points

Jul 15, 2013 11:53 AM in response to jason269

ok tried a new user account and it works ok,so now what do i do to make it work with my account as i never had another account before

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Answer 3

jason269

Community Specialist

Jul 15, 2013 12:00 PM in response to rabbf3

Rabbf3,

Creating a new user account identifies if the issue is user specific or system wide. As everything seems to work in the new user, the issue has been identified as user specific. Log back into your old user account and go through the steps in the same article starting with the section labeled User-specific troubleshooting. Make sure to test the results after each troubleshooting step processed.

Jason H.

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Answer 4

rabbf3 Author

Level 1

1 points

Jul 15, 2013 1:14 PM in response to jason269

i think it maybe the gap thing as i was importing a folder at the time and remember thats where it froze determining the gap,so it may well be the library

so i have these files which one do i remove

itunes library genius= itunes database file 32kb

itunes library extras= itunes database file 16kb

itunes library=itunes database file 1,201kb

itunes music library=xml document 6,773kb

also it.tmp file 6,781kb

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