1 Reply Latest reply: Jul 13, 2013 9:10 AM by gdgmacguy
jfhelp Level 1 Level 1 (0 points)

Help!  the light on back of phone - i believe is flash used in camera - will not go off.  Have restarted and reset.  Even let battery run down.  Way to turn it off?

  • gdgmacguy Level 6 Level 6 (19,530 points)

    Basic troubleshooting steps outlined in the manual are restart, reset, restore from backup, restore as new.  Try each of these in order until the problem is resolved.  If you've been through all these steps and the trouble persists, you'll need to bring your phone to Apple for evaluation.  Be sure to make an appointment first at the Genius Bar so you won't have a long wait.