HT203175: If iTunes for Windows XP won't open, stops responding, or unexpectedly quits

Learn about If iTunes for Windows XP won't open, stops responding, or unexpectedly quits

bshup

Level 1 (0 points)

Q: update problems

I have Windows XP. When I try to update iTunes it can't uninstall old iTunes. When I try to uninstall manually it says iTunes 10.5.2.11 is corrupt now ITunes won't run on this od version on my PC.

PC, Windows XP

Posted on Jul 13, 2013 10:02 AM

I have this question too

Q: update problems

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by jason269,

jason269 Jul 15, 2013 12:19 PM in response to bshup
Community Specialists

Jul 15, 2013 12:19 PM in response to bshup

Hi, bshup.

I would recommend uninstalling iTunes and all of it's components in the specified order of the first article, then attempt a reinstall of iTunes. If you receive any error during the uninstall, see the steps in the second article below for any component giving you the error.

Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/ht1925

"The feature you are trying to use is on a network resource that is unavailable" alert when removing Apple software in Windows
http://support.apple.com/kb/TS3704

Regards,

Jason H.
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HT203175: If iTunes for Windows XP won't open, stops responding, or unexpectedly quits

Q: update problems

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by jason269,

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