Just purchased Airport Extreme ac and lost internet connection 3X. Reset to factory settings and worked for 2 days then lost connection and remedied by unplugging power supply. Anyone else having problems?

Just wanted to join the conversation since I'm having the same issue. Upgraded from the 4th generation since I just ditched cable for Fios 150/65 and wanted to make sure I get the speeds I'm paying for. I have a wireless bridge which consists of 2 ac units and 1 express. Before I go to bed everything is working fine, when I wake up, Airport utility cant find the main unit, nor the express. It only finds the 2nd unit (ac) which has no internet connection. Funny thing is I know the internet is working because I can get online using my nexus tablet. A simple hard reboot fixes the issue, but when I put my 4th generation units back in place this issue doesn't happen.

Any ideas, or should I just wait for another firmware update?

Yesterday, I updated the AirPort Extreme software as reccomended and lost my Internet connection. I unplugged and re-plugged both the Aiport and modem and the Internet connection came back for a few minutes, then I lost it again.

This went on several times until I could no longer make it work.

I called BrightHouse and they checked my modem today and it works perfectly. The problem resides with the Airport.

Correction: I have the new Airport Express not the Extreme. The software that was updated was the Airport Utility.

I can't get FTP to work with my ac unit either... I have been trying all sorts of configuration changes...

I haven't had any dropouts, but all of my devices are set to bridge except my ac.

I recently purchased the new Airport Extreme AC router, and I am experiencing odd disconnects, too. My Epson Workforce 610 printer consistently and regularly disappears from my wireless network after an hour or two. I then have to EITHER restart the printer OR restart the router to get the printer to connect again. This is very inconvenient! I did not have this problem before I bought the new AC router. My old 5th-gen Airport Extreme dual N router did not have this problem. Does anyone have any suggestions on how I can fix this, or do I need to wait for a firmware update from Apple?

I contacted BrightHouse again and they came up with an updated driver for their modem. That fixed the problem,

I ended up returning mine and just sticking to my 2TB time capsule.

Sure I would love more ports for hard connecting devices for faster transfer rate - but will stick with what I have for now. In the meantime, boy it sure would be nice if Apple would just add another port (instead of 3?) like every other router manufacturer offers...

Come on Apple, it's kind of annoying.

Hi I am experiencing the same issue, any known solution for this? Thanks for sharing or updating on your cases, thanks!

I definitely think this is a Mavericks issue. My iMac running Mavericks is the ONLY system in the house that drops the network randomly while all other systems never lose the network. No idea how to resolve this, but here is the workaround I'm posting:

I've had the 'network drop' issue with my Airport Extreme for the last 2 months. It reconnects when I pull the ethernet cable and plug it back in. I've tried downgrading the AE firmware, resetting to factory, etc. Nothing worked. I finally threw in the towel and created a script that monitors my network connectivity and restarts my interface if it senses it has dropped:

##############

#!/bin/ksh

while true

do

yup=`ping -c1 -t2 www.google.com|grep from`

if [[ -n $yup ]]

then echo "Internet is connected!"

else

ifconfig en0 down; ifconfig en0 up

echo "Down at `date +%m%d%Y%H%M%S`">>./dropped.out

fi

sleep 5

clear

done

###############

I know its a workaround, but its saving me the headache of constantly pulling my cable and putting it back in!

Good luck!

-Mike Gray

Mikengray,

I've been chasing this issue for awhile and just narrowed it to the Extreme AC. I'm running Mavericks on a 2011 iMac and the printer seems to be working fine. My new MacBook Air running Mountain Lion just lost all communication with the printer. I tried reinstalling and all that I achieved was totally losing the printer driver. I did get the driver back after switching between 2.4 and 5Ghz bands. The computer would then list the printer but when I tried to print the error message was, printer not found.

Finally, in desperation I briefly pulled the plug on the Extreme AC and now everything is back to normal. So, at this point, I'd conclude that Mavericks is not the culprit...it's router.

At the same time, I never lost the printer on the iMac while losing the printer on the MBAir. The router only lost communication with the Air.

I'm sure I haven't seen the last of this issue, or a dozen others that have plagued me since upgrading to Mavericks.

I'll try the workaround and hope for the best.

Thanks

Steve

Thanks for the update VJH. I had to lower the timeout vaule on my script to 3 seconds instead of 5 because when I'm doing heavy traffic it drops the internet almost every 2 minutes! Very frustrating! I'm wondering now if it has anything to do with proximity to the router. My iMac is right next to the router and drops all the time, but anything further away works perfectly.

On a different note, I keep trying new things suggested (turning off bluetooth, creating a new network location, etc), none of which seems to change anything. Let me know if you turn anything up!

-Mike

Mike, both my MacBook Air and iMac are sitting on the same table, about 10 feet from the AC router. I have not had any trouble with the Mavericks iMac It's the Mountain Lion MBA that seems to be the culprit, although I have not experienced the problem since re-booting the router. I'll holler if it happens again.

Steve

I am having the same exact issue. I have 4 ACs with FIOS and the internet keeps cutting out non stop. It is extremely frustrating. Anyone come up with a fix yet?