1 Reply Latest reply: Jul 15, 2013 6:42 PM by John Galt
fijim Level 1 (0 points)

I originally had my Internet plugged into my Airport Extreme 802.11n.

I recently upgraded my cable service and they gave me a new cable modem the handles everything.

I have been very disapointed in the slow Internet speeds so calling the cable company, I was advised to connect directly to the computer. This increased my speed considerably but now I have lost Internet service on my iPhone and iPad. The WIFI signal is strong on the computer and devices but light on the device is blinking amber.


Any suggestions as to how I get my internet back on the WIFI?


Thank you,



iMac, Mac OS X (10.7.4)
  • John Galt Level 8 (45,978 points)

    This problem occurs when you connect a computer directly to a cable modem. Whenever you do that, the cable modem will refuse to communicate with anything else until you power it down and allow it to reset. Power it down, give it a few moments to forget what was connected to it, then connect the modem to your Extreme, and power it back up again. Everything should be back to normal.


    Make it a habit to perform this power down exercise every time you change what's connected to your modem.


    Cable companies request that you connect a computer directly to the modem because it makes troubleshooting easier for them. As far as they're concerned, if their modem is working, their job is finished.