HT203206: Fix unexpected quits or launch issues in iTunes for Windows

Learn about Fix unexpected quits or launch issues in iTunes for Windows
ronemca
Level 1 (0 points)

Q: iTunes will not auto-launch like it used to on Win7. Also cannot start in SAFE mode

I've had this computer & this installation of iTunes for a very long time. It has always worked perfectly, and will auto-start every time I connect the iPhone. (my iPhone would light up and display the "Sync in Progress" message on its screen)

 

 

The last few times I've connected it (same phone, same cord, same USB port, same comp., same install of Win7, no Library changes, no new components, no AntiVirus changes - nothing different) iTunes will NOT launch, and the Sync wil not take place.

 

 

But...

 

 

If -- after connecting the iPhone -- I manually launch iTunes, it proceeds normally thru the various steps except that the iPhone does NOT display any messages on its screen.  I've tried several times, and re-booted the comp several times.  I've also followed the Apple T/S steps and deleted the two config files & re-booted.  No difference.

 

 

Yes - the preferences are set to allow the Sync when I plug in the iPhone.

Yes - I am the only user.

Yes - I am using a working cable...into a working USB port.

No - I have no third party add-ons or extensions.

 

 

One odd thing:

 

On the many, many previous occasions that I've opened the list of Running Applications...iTunesHelper.exe has been opne of the various apps running on the computer.  Lately that app has vanished from the list, and...

 

 

No - I have not un-checked it in the STARTUP list.

iPhone 5, Windows 7

Posted on Jul 13, 2013 7:18 PM

Close
ronemca

Q: iTunes will not auto-launch like it used to on Win7. Also cannot start in SAFE mode

  • All replies
  • Helpful answers

  • by ronemca,

    ronemca ronemca Jul 13, 2013 7:35 PM in response to ronemca
    Level 1 (0 points)
    Jul 13, 2013 7:35 PM in response to ronemca

    Well...I was partially-blind.

     

    I had a second look at my MSCONFIG list...and 'waay down at the bottom was iTunesHelper...with its checkbox clear.  oops.

     

    I ticked it of course, and then manually launched iTunesHelper.exe and re-connected the iPhone.  iTunes auto-launched, and (as usual) it stepped thru the various stages like it's supposed to, but still no pop-up message on the iPhone screen.

     

    Now I'm wondering if that came to an end when I made the jump to the iPhone5 from iPhone4(?) because it certainly seems to be syncing alright...just no pop-up on the iPhone's screen.