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my macbook pro has FBI moneypack virus, how to remove

help


my macbook pro has an fbi moneypack virus on one user---can i remove this problem?

MacBook Pro

Posted on Jul 13, 2013 8:07 PM

Reply
47 replies

Jul 13, 2013 8:36 PM in response to nowbert

This is what I found....


in one user (who is an administrator) if have the following situation....

while on the internet, the "fbi moneypack" screen appeared. It would not allow me to close the screen.

however, it did allow me to open a new window, clear history, etc.


so i can do all functions but remove this window with moneypack screen---how can i close that screen out

thanks

Jul 13, 2013 9:07 PM in response to nowbert

As has already been pointed out, that's not Mac malware.


From your description, I'm guessing that you're seeing a pop-up window in your web browser that has no close box and no buttons for dismissing it. This is not malware, simply a nasty JavaScript on a web site. That pop-up may very well be part of an attempt to install malware on your computer, but you aren't using Windows, so it won't affect you.


If this guess is correct, force-quit your browser according to the instructions that have already been given. Then, start your browser again while holding the shift key. This will prevent the browser from trying to re-load the pages that were open when you forced it to quit.


Since you're new to the Mac, you may find my Mac Malware Guide useful:


http://www.thesafemac.com/mmg

Jul 21, 2013 6:34 PM in response to nowbert

Hey man I am with you, I just got the FBI virus last night and scared the living day lights out of me. But yes all one needs to do is force quit. I researched online for ways to remove it and found all the cases that one couldn't remove the site by force quiting are cases where the victim has a windows pc. But does anyone know if there could be something with the virus that slows down loading times or is that just the network I am on.

Jul 21, 2013 11:13 PM in response to Noahzzark

Noahzzark wrote:


does anyone know if there could be something with the virus that slows down loading times or is that just the network I am on.

As many have said it's not a virus or any type of malware, just a persistant JavaScript window that cannot impact you network access in any way, once the window is gone.


For your benefit as well as anybody else that's still listening, the easiest way to get rid of the dialog is to:


  1. Disable Javascript in Safari Preferences->Security
  2. Hit the back arrow in Safari.
  3. Re-enable Javascript.
  4. Reset History and Top Sites as a precaution.

Aug 27, 2013 1:33 PM in response to Templeton Peck

It showed up on my iMac yesterday while in Safari.


Most of the instructions here are how to make the immediate problem (frozen screens) go away. I lucked into one of the methods (disabling Java) by poking around. My question is would this ransomware have left anying on my computer that I need to get rid of.


Also, what protection program should I have to prevent this from happening again.

Aug 27, 2013 2:39 PM in response to j wfromtorrance

j wfromtorrance wrote:


It showed up on my iMac yesterday while in Safari.


Most of the instructions here are how to make the immediate problem (frozen screens) go away. I lucked into one of the methods (disabling Java) by poking around.

I hope you meant disabling Javascript as that's the only problem that's been identified for OS X.

My question is would this ransomware have left anying on my computer that I need to get rid of.

No chance.

Also, what protection program should I have to prevent this from happening again.

I'm sure that using Firefox with the "Noscript" extension would prevent it, but it's a PITA to use in that you have to figure out and enable any script that you need on each website. There's probably something that works with Safari, but I can't really test it without knowing where a poisoned site is.

my macbook pro has FBI moneypack virus, how to remove

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