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Jul 16, 2013 7:12 AM in response to sgrazianoby sterling r,Hello sgraziano,
I suggest taking a look at this article named iOS: Troubleshooting Wi-Fi networks and connections found here http://support.apple.com/kb/ts1398.
Follow these steps to troubleshoot the above issues.
- Be sure that you are in range of your Wi-Fi router (access point).
- Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
- If unable to do so, see this article.
- Confirm that your Wi-Fi router and Cable or DSL modem are connected to power, turned on, and indicate that they are connected to the Internet.
- If not, refer to your network administrator or ISP for assistance.
- Restart your iOS device.
- Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap > and Forget this Network. Try to connect to your desired Wi-Fi network again.
- Note: You will need to enter your Wi-Fi password again if your desired network requires one.
- Turn your Wi-Fi router off and then on again2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
- Update your device to the latest version of software.
- Update your Wi-Fi router to the latest firmware2.
- For AirPort Base Stations, see this article for information about firmware updates.
And this section at the bottom if that troubleshooting does not resolve hte issue:
Unable to connect to a Wi-Fi network
- Verify that you are attempting to connect your desired Wi-Fi network.
- Make sure you are entering your Wi-Fi password correctly.
- Passwords may be case sensitive and may contain numbers or special characters.
- Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
- Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.
Take care,
Sterling
