3 Replies Latest reply: Jul 14, 2013 8:33 PM by Thoona
Thoona Level 1 Level 1

I've installed adobe 11.0.03.  Now many pdf files appear as a black screen and leave no trace of having been downloaded.

 

What's going wrong!  How can I fix it?


MacBook Pro, Mac OS X (10.7.5), Adobe 11.0.03 causing problems
Solved by Thoona on Jul 14, 2013 8:33 PM Solved

Thanks for your help Clinton and Linc.  Finally I decided to install Google Chrome and use that when Safari won't work properly with Adobe Reader.

Reply by clintonfrombirmingham on Jul 13, 2013 10:29 PM Helpful

I'm assuming that you mean Adobe Reader (and not Acrobat)?

 

All of your PDF files should open with Adobe Reader. If you're having problems viewing (I'm not certain what you mean by 'leave no trace of having been downloaded'?) try the Adobe Reader forums - http://forums.adobe.com/community/adobe_reader_forums - as I've never experienced what you describe.

 

Good luck,

 

Clinton

Reply by Linc Davis on Jul 14, 2013 7:48 AM Helpful

Back up all data.

 

Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):

 

/Library/Internet Plug-ins

 

In the Finder, select

  

Go Go to Folder

  

from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.

  

From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.

  

The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.

  

If you still have the issue, repeat with this line:

 

~/Library/Internet Plug-ins

 

If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

All replies

  • clintonfrombirmingham Level 7 Level 7
    expertise.macosx
    Mac OS X

    I'm assuming that you mean Adobe Reader (and not Acrobat)?

     

    All of your PDF files should open with Adobe Reader. If you're having problems viewing (I'm not certain what you mean by 'leave no trace of having been downloaded'?) try the Adobe Reader forums - http://forums.adobe.com/community/adobe_reader_forums - as I've never experienced what you describe.

     

    Good luck,

     

    Clinton

  • Linc Davis Level 10 Level 10
    expertise.applications
    Applications

    Back up all data.

     

    Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):

     

    /Library/Internet Plug-ins

     

    In the Finder, select

      

    Go Go to Folder

      

    from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.

      

    From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.

      

    The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.

      

    If you still have the issue, repeat with this line:

     

    ~/Library/Internet Plug-ins

     

    If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

  • Thoona Level 1 Level 1

    Thanks for your help Clinton and Linc.  Finally I decided to install Google Chrome and use that when Safari won't work properly with Adobe Reader.