Skip navigation

Using adobe 11.0.03

193 Views 3 Replies Latest reply: Jul 14, 2013 8:33 PM by Thoona RSS
Thoona Calculating status...
Currently Being Moderated
Jul 13, 2013 10:24 PM

I've installed adobe 11.0.03.  Now many pdf files appear as a black screen and leave no trace of having been downloaded.


What's going wrong!  How can I fix it?

MacBook Pro, Mac OS X (10.7.5), Adobe 11.0.03 causing problems
  • clintonfrombirmingham Level 7 Level 7 (26,740 points)
    Currently Being Moderated
    Jul 13, 2013 10:29 PM (in response to Thoona)

    I'm assuming that you mean Adobe Reader (and not Acrobat)?


    All of your PDF files should open with Adobe Reader. If you're having problems viewing (I'm not certain what you mean by 'leave no trace of having been downloaded'?) try the Adobe Reader forums - - as I've never experienced what you describe.


    Good luck,



  • Linc Davis Level 10 Level 10 (107,710 points)
    Currently Being Moderated
    Jul 14, 2013 7:48 AM (in response to Thoona)

    Back up all data.


    Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):


    /Library/Internet Plug-ins


    In the Finder, select


    Go Go to Folder


    from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.


    From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.


    The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.


    If you still have the issue, repeat with this line:


    ~/Library/Internet Plug-ins


    If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.