error message when trying to play a movie
hi i am trying to watch a rented movie when i gat an error message suggesting trying later error number = (-42110) not sure why any help welcomed
laptop-OTHER, Windows 7
User profile for user:
braden85
User level:
Community Specialist
Hi there, annalese2012!
I've done a little research on that error code for you and it looks like it is mentioned in an article we have online, located here:
iTunes: Possible iTunes Store errors
http://support.apple.com/kb/ts1424
The article suggested for dealing with that error code can be found here, and it is the advanced iTunes Store troubleshooting article:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
It looks like this section in that article specifically has the information you might need:
"Error 42023" through "Error 42408"
These alerts might occur when trying to authorize iTunes or during launch when iTunes checks for authorization information.
- Install the latest iTunes from apple.com/itunes/download/
- Remove the SC Info folder.
- If that does not resolve the issue, see iTunes: "Error 42408" or "Error 42404" after upgrading to iTunes 9.0.3.
Thanks for coming to the Apple Support Communities!
Regards,
Braden