Hembanna
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Q: Problems accessing 3G with iPhone 4

I had a problem getting 3G with my iphone 4 and eventually was given a replacement.  However, I'm still having the same problem.  I know it's not the network as others with the same network and in the same vicinity are having no problems.  I've enabled 3G in settings, I've turned off and on.  It was a new replacement so...where am I going wrong?  I was having problems on the last phone prior to iOS 6 loading so I don't think the problem is with the OS.

iPhone 4

Posted on Jul 14, 2013 7:17 AM

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Hembanna

Q: Problems accessing 3G with iPhone 4

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  • by sterling r,

    sterling r sterling r Jul 16, 2013 8:08 AM in response to Hembanna
    Community Specialists
    Jul 16, 2013 8:08 AM in response to Hembanna

    Hello Hembanna,

     

    For the issue you describe I recommend this article named iPhone: Troubleshooting a cellular data connection found here http://support.apple.com/kb/ts3780.

     

    1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
    2. Restart your iPhone.
    3. Ensure that your software is up to date:
    4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
    5. If your SIM card has SIM PIN enabled, try toggling it off: Tap Settings > Phone > SIM PIN.
    6. Try another location. If a different location works, but the original location still does not, contact your carrierto report the issue.
    7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
    8. Restore the iPhone as new.
    9. Contact your carrier to:
      • Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
      • Verify that there are no account-related blocks.
      • Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

     

    All the best,

    Sterling