abby480
Level 1 (0 points)

Q: Some of my songs are greyed out on iTunes?

Some of my songs on iTunes are greyed out. I cannot play them, nor can I edit them or delete them. It gives me the option to delete but when I click it, they do not delete. I tried looking in my Music folder through my computer folders and the songs are not listed. When I went to the iTunes store to try and redownload them, it says they are 'Downloading' but they obviously are not. I have a Macbook Pro. It won't let me try to put the songs on my iPhone either because they are greyed out. I do not have iTunes match. This problem does not involve my iPhone 5. Just a problem with iTunes. Can someone help me? Thanks!

iPhone 5, iOS 6.1.4

Posted on Jul 14, 2013 8:02 AM

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abby480

Q: Some of my songs are greyed out on iTunes?

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  • Helpful answers

  • by norm123,

    norm123 norm123 Jul 16, 2013 8:25 AM in response to abby480
    Community Specialists
    Jul 16, 2013 8:25 AM in response to abby480

    Hello Abby

     

    What you may be experiencing is an issue with a corrupted iTunes library database. You can revert to a previous one to resolve the issue. Following the steps outline in the article below.

     

    No content shows up in iTunes after updating

    http://support.apple.com/kb/TS1967

     

    Thanks for using Apple Support Communities.

     

    Regards,

    -Norm G.

  • by Jimzgoldfinch,

    Jimzgoldfinch Jimzgoldfinch Jul 16, 2013 10:17 AM in response to abby480
    Level 6 (9,332 points)
    iTunes
    Jul 16, 2013 10:17 AM in response to abby480

    Hi

    Go to download window - top right corner of iTunes. Open up window and delete tracks that you are trying to download.

    You can now try redownloading them from purchased section of iTunes Store.

     

    Jim

  • by mjthrace,

    mjthrace mjthrace Sep 13, 2013 6:30 PM in response to Jimzgoldfinch
    Level 1 (0 points)
    Sep 13, 2013 6:30 PM in response to Jimzgoldfinch

    Thank you so much for this - that is exactly the issue I was having as well. Champion!

  • by Frank Milano,

    Frank Milano Frank Milano Nov 17, 2013 6:06 AM in response to norm123
    Level 1 (139 points)
    Safari
    Nov 17, 2013 6:06 AM in response to norm123

    Norm

     

    THANK YOU. This solved my issues as well. Really love these forums!

  • by jfaughnan,

    jfaughnan jfaughnan May 13, 2014 7:10 PM in response to Jimzgoldfinch
    Level 3 (803 points)
    Mac OS X
    May 13, 2014 7:10 PM in response to Jimzgoldfinch

    In my case they did not appear in the download window. (Menubar:Window:Download window). I quit iTunes, when I restarted the grayed (greyed) out items now showed with a download cloud icon. I was able to download them. This seems to be a bug with iTunes 11.1.x that is triggered when you purchase something on an iOS device then sync to iTunes.

  • by bestor18,

    bestor18 bestor18 Aug 8, 2014 7:55 PM in response to abby480
    Level 1 (0 points)
    Aug 8, 2014 7:55 PM in response to abby480

    I recently had the same problem. It appears there are a lot of ways "ghost songs" are created. In my case, I was attempting to add some new songs to my iPod, but I didn't have enough storage space available. This is when I saw the greyed out songs. There were also duplicates of old songs. I unplugged my device, closed iTunes, and deleted a few apps and ended up freeing up about 1 gigabyte. Then I plugged in my iPod and opened iTunes. I let my iPod sync completely. The greyed out songs loaded, and I was able to delete the duplicates as well. Hope this helps!