Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't restore my iPhone5 because it keeps crashing.

A couple months ago I bought an iPhone 5, however about a month ago the phone started going black and not coming out of standby for a couple minutes.


More recently the phone has been crashing at random times continuously then randomly stopping. The screen will transition from the screen i was on with partial lines, into a faded colour like green, and turn off. Then on rebooting, will do this with the Apple logo, and repeat until I merely turn it off (pressing standby and homescreen) and leave it aside for a long time, or other times after a few continuous crashes the phone will start working again.


Earlier, my phone started crashing then came up with the *plug into itunes sign*, which I did, upon the iPhone restore it came up with an "unkown error occured (9)". When looking at the screen trying to restore again I saw my iphone crash during the restore, cutting it off I guess because I know the cable and the USB port are fine.


I have spent the majority of today sifting through the community forums hoping that someone else had this problem (and they'd solved it, i'm not evil), I would greatly appreciate any kind of advice. Whether it's something I can do or just take it back to the store.

iPhone 5

Posted on Jul 14, 2013 1:31 PM

Reply
8 replies

Jul 14, 2013 1:33 PM in response to saqemlas

From this support document http://support.apple.com/kb/TS3694


Error 9

This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.

Can't restore my iPhone5 because it keeps crashing.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.