1 Reply Latest reply: Jul 16, 2013 10:54 AM by sheila_m.
queenabs Level 1 Level 1 (0 points)

I ran the diagnostics test and the program was unable to detect a prerecorded cd. This is a fairly new problem and I am not sure what to do.

 

The results to the diagnostics test are below:

 

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Dell Inc. Inspiron 5520

iTunes 11.0.4.4

QuickTime 7.7.4

FairPlay 2.4.14

Apple Application Support 2.3.4

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.1.0.13

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

 

 

iTunes Serial Number 0035BB400AFA2018

 

 

Current user is not an administrator.

The current local date and time is 2013-07-14 17:29:40.

iTunes is not running in safe mode.

WebKit accelerated compositing is disabled.

HDCP is supported.

Core Media is not supported. (16002)

 

 

Video Display Information

 

 

Intel Corporation, Intel(R) HD Graphics 4000

 

 

 

 

**** External Plug-ins Information ****

 

 

No external plug-ins installed.

 

 

iPodService 11.0.4.4 (x64) is currently running.

iTunesHelper 11.0.4.4 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

 

 

**** CD/DVD Drive Tests ****

 

 

No drivers in LowerFilters.

UpperFilters: GEARAspiWDM (2.2.3.0),

 

 

Failed while scanning for CD / DVD drives, error 2380.

Error while opening iTunes CD driver.  This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.


Windows 7