1 Reply Latest reply: Jul 16, 2013 10:54 AM by sheila_m.
queenabs Level 1 (0 points)

I ran the diagnostics test and the program was unable to detect a prerecorded cd. This is a fairly new problem and I am not sure what to do.


The results to the diagnostics test are below:


Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Dell Inc. Inspiron 5520


QuickTime 7.7.4

FairPlay 2.4.14

Apple Application Support 2.3.4

iPod Updater Library 10.0d2

CD Driver

CD Driver DLL

Apple Mobile Device

Apple Mobile Device Driver

Bonjour (333.10)

Gracenote SDK

Gracenote MusicID

Gracenote Submit

Gracenote DSP



iTunes Serial Number 0035BB400AFA2018



Current user is not an administrator.

The current local date and time is 2013-07-14 17:29:40.

iTunes is not running in safe mode.

WebKit accelerated compositing is disabled.

HDCP is supported.

Core Media is not supported. (16002)



Video Display Information



Intel Corporation, Intel(R) HD Graphics 4000





**** External Plug-ins Information ****



No external plug-ins installed.



iPodService (x64) is currently running.

iTunesHelper is currently running.

Apple Mobile Device service is currently running.



**** CD/DVD Drive Tests ****



No drivers in LowerFilters.

UpperFilters: GEARAspiWDM (,



Failed while scanning for CD / DVD drives, error 2380.

Error while opening iTunes CD driver.  This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.

Windows 7