2 Replies Latest reply: Jul 16, 2013 10:22 AM by bridgarw2
bridgarw2 Level 1 Level 1

  I have a blank screen unless zoomed way out when continents are visible in very pale green.  When zoomed in, there is nothing visible at all, except the blue blob showing where I am, and oddly if I turn on traffic, then some traffic symbols appear.  It is impossible to remove then re-install the app, so is there anything else I can do short of restoring the iPhone?

 

Thanks in advance for replies.

  • jason269 Community Specialists Community Specialists

    Hi, bridgarw2.

     

    I would recommend closing any open applications in multitasking and restarting the device.  If unfamiliar with multitasking, I have included a screenshot on how to process an application close.  Test the results after processing these steps. 

     

    Screen Shot 2013-06-16 at 3.52.36 PM.png

     

    If the issue persists, see the section labeled Troubleshooting Maps in the article below. 

     

    iOS 6: Using Maps

    http://support.apple.com/kb/HT5429

     

    Cheers,

     

    Jason H. 

  • bridgarw2 Level 1 Level 1

    Thanks for the suggestions Jason - I have already quit the app, restarted my iPhone and reset my iPhone, and checked the Using Maps page, all with the same result.  What I need to be able to do is remove the app then download it again but of course this is impossible as it is part of the iOS.  I don't want to wipe my iPhone unless it is really the only way to get a working map app again.