We cannot log into iTunes to make a purchase. Have tried everything.

Question

Level 1

3 points

We cannot log into iTunes to make a purchase. Have tried everything.

This is super frustrating. It's been a month and we have been unable to log into iTunes for any reason. We knew the password was correct, but we reset it anyway. When we tried, it said the next password could not be the same as the old, so we know we were right. It keeps telling us to log in to verify credentials in an endless cycle.

We have tried...

1) resetting cache in itunes

2) logging off and back on

3) restarting the computer

4) changing the password

NOTHING works. Immediate help is requested.

Thanx

Posted on Jul 14, 2013 4:13 PM

Reply

Answer 1

TheCheez19 Author

Level 1

3 points

Jul 14, 2013 4:16 PM in response to TheCheez19

PS We don't have an iphone we sink with this.

Reply

Answer 2

Jul 16, 2013 5:09 AM in response to TheCheez19

Is it asking to veify credentials in the iTunes Store? Does it take you to the payment screen where your credit card info is stored? If that's what it is, it has the 3 digit box in red and put in your 3 digit number on back of your credit card, or I have reentered the whole payment information, but it has to be the same as the one that is in as of now.

Reply