5 Replies Latest reply: Jul 19, 2013 4:47 PM by anth2013
Pepsi Villella Level 1 Level 1 (0 points)

I bought a Macbook Pro with Retina Display a little over a month ago. When I bought it, the trackpad could physically click fine, but I changed the settings to "tap to click". Today I tried actually clicking and the trackpad barely presses down and I can only hear a very faint "click" sound. I'm fairly sure that the trackpad could click fine yesterday.

 

I use my laptop almost every day for at least several hours. I do eat sometimes when I'm on my laptop but I don't think anything could get under the trackpad, could it? What do you think the problem could be? Thank you!


MacBook Pro with Retina display, OS X Mountain Lion (10.8.3)
  • Courcoul Level 6 Level 6 (12,535 points)

    Yep, debris in the tiny gap between the trackpad and the aluminum body can impede movement. Examine with a strong light and, maybe, a magnifier if hard of seeing to confirm.

     

    Since the Retina is still under the base one-year warranty, best bet is to take it to the Apple Store. Believe me, they have a long history of seeing problems like yours.

     

    Also, given your first brush with danger on the Retina, consider getting the two-year AppleCare extension later on. Only requisite is that you activate it before the base warranty runs out.

  • Pepsi Villella Level 1 Level 1 (0 points)

    If I do find debris in that space, how can I remove it? Also, is it possible that something other than debris is the issue?

     

    I do have an AppleCare protection plan already, just in case.

  • Courcoul Level 6 Level 6 (12,535 points)

    You can try blowing it out with a compressed air "duster", can press down at the same time to help release the offending crumb. But if it doesn't work out, better leave it to the Geniuses. After all, it isn't an El Cheapo computer to begin with.

  • Pepsi Villella Level 1 Level 1 (0 points)

    Thanks! There were some crumbs stuck in the gap; I was able to remove them and now the trackpad clicks fine. If I have more problems with the trackpad, I'll go to the Apple store. Thanks again!

  • anth2013 Level 2 Level 2 (270 points)

    Dnt eat within computer u can send any bits go anywhere on trackpad to keyboard, just be careful next time....