1 Reply Latest reply: Jul 17, 2013 6:34 AM by sheila_m.
Chris5832 Level 1 (0 points)

Ok i want to make a purchase but can't because i need to answer security questions i forgot them. How do I reset them through email because i cannot call so is there a way to reset through email ?

iPhone 4S, iOS 6.1.3
  • sheila_m. Community Specialists (3,280 points)

    Hello Chris,


    Welcome to the Apple Support Communities.  I found some information about how to reset your security questions if you have forgotten the answers:


    What should I do if I don't remember the answers to my Apple ID security questions?

    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.

    If you are confident you can't remember them, try one of the following:

    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.


    You can find the full article here:

    Apple ID: All about Apple ID security questions



    Thank you for using Apple Support Communities.



    Sheila M.