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I cannot login to iCloud on my iMac, but it works else where.

When I login to iCloud.com I get the following message:

"Connection Error, iCloud encounter an error when trying to connect to the server."


Also, when I try to login via System Preferances I get this message.

"You can't sign in at this time, Try signing in again."


I cannot access any of my iCloud from my iMac, but can from my iPhone and MacBook AIr.


Any ideas?

iMac (21.5-inch Mid 2010), OS X Mountain Lion (10.8.4)

Posted on Jul 14, 2013 9:34 PM

Reply
Question marked as Best reply

Posted on Jul 14, 2013 10:22 PM

Launch the Console application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View Show Log List

from the menu bar.


Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

9 replies
Question marked as Best reply

Jul 14, 2013 10:22 PM in response to bren8

Launch the Console application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View Show Log List

from the menu bar.


Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Jul 14, 2013 10:49 PM in response to Linc Davis

2013-07-14 11:49:11.292 PM com.apple.iCloudHelper[2530]: AOSKit ERROR: Config request failed, url=https://setup.icloud.com/configurations/init, requestHeaders=

{

"Accept-Language" = "en-us";

"X-Mme-Client-Info" = "<iMac11,2> <Mac OS X;10.8.4;12E55> <com.apple.AOSKit/152.4>";

"X-Mme-Country" = CA;

"X-Mme-Nac-Version" = 11A457;

"X-Mme-Timezone" = MDT;

},

error=Error Domain=kCFErrorDomainCFNetwork Code=-1202 "The certificate for this server is invalid. You might be connecting to a server that is pretending to be “setup.icloud.com” which could put your confidential information at risk." UserInfo=0x7fb5d9c5bee0 {NSLocalizedRecoverySuggestion=Would you like to connect to the server anyway?, _kCFNetworkCFStreamSSLErrorOriginalValue=-9813, kCFStreamPropertySSLPeerCertificates=(

"<SecCertificate 0x7fb5d9e21d60 [0x7fff7a6d9110]>",

"<SecCertificate 0x7fb5d9e21f50 [0x7fff7a6d9110]>",

"<SecCertificate 0x7fb5d9e22160 [0x7fff7a6d9110]>"

), _kCFStreamPropertySSLClientCertificateState=0, kCFStreamPropertySSLPeerTrust=<SecTrust 0x7fb5d9e22650 [0x7fff7a6d9110]>, NSLocalizedDescription=The certificate for this server is invalid. You might be connecting to a server that is pretending to be “setup.icloud.com” which could put your confidential information at risk., NSErrorFailingURLKey=https://setup.icloud.com/configurations/init, NSErrorFailingURLStringKey=https://setup.icloud.com/configurations/init}, httpStatusCode=-1

2013-07-14 11:49:12.646 PM com.apple.iCloudHelper[2530]: AOSKit ERROR: Config request failed, url=https://setup.icloud.com/configurations/init, requestHeaders=

{

"Accept-Language" = "en-us";

"X-Mme-Client-Info" = "<iMac11,2> <Mac OS X;10.8.4;12E55> <com.apple.AOSKit/152.4>";

"X-Mme-Country" = CA;

"X-Mme-Nac-Version" = 11A457;

"X-Mme-Timezone" = MDT;

},

error=Error Domain=kCFErrorDomainCFNetwork Code=-1202 "The certificate for this server is invalid. You might be connecting to a server that is pretending to be “setup.icloud.com” which could put your confidential information at risk." UserInfo=0x7fb5d9c61c20 {NSLocalizedRecoverySuggestion=Would you like to connect to the server anyway?, _kCFNetworkCFStreamSSLErrorOriginalValue=-9813, kCFStreamPropertySSLPeerCertificates=(

"<SecCertificate 0x7fb5db017c40 [0x7fff7a6d9110]>",

"<SecCertificate 0x7fb5db0185c0 [0x7fff7a6d9110]>",

"<SecCertificate 0x7fb5db0171b0 [0x7fff7a6d9110]>"

), _kCFStreamPropertySSLClientCertificateState=0, kCFStreamPropertySSLPeerTrust=<SecTrust 0x7fb5db034c70 [0x7fff7a6d9110]>, NSLocalizedDescription=The certificate for this server is invalid. You might be connecting to a server that is pretending to be “setup.icloud.com” which could put your confidential information at risk., NSErrorFailingURLKey=https://setup.icloud.com/configurations/init, NSErrorFailingURLStringKey=https://setup.icloud.com/configurations/init}, httpStatusCode=-1

2013-07-14 11:49:14.180 PM com.apple.iCloudHelper[2530]: AOSKit ERROR: Config request failed, url=https://setup.icloud.com/configurations/init, requestHeaders=

{

"Accept-Language" = "en-us";

"X-Mme-Client-Info" = "<iMac11,2> <Mac OS X;10.8.4;12E55> <com.apple.AOSKit/152.4>";

"X-Mme-Country" = CA;

"X-Mme-Nac-Version" = 11A457;

"X-Mme-Timezone" = MDT;

},

error=Error Domain=kCFErrorDomainCFNetwork Code=-1202 "The certificate for this server is invalid. You might be connecting to a server that is pretending to be “setup.icloud.com” which could put your confidential information at risk." UserInfo=0x7fb5db329fd0 {NSLocalizedRecoverySuggestion=Would you like to connect to the server anyway?, _kCFNetworkCFStreamSSLErrorOriginalValue=-9813, kCFStreamPropertySSLPeerCertificates=(

"<SecCertificate 0x7fb5db0178d0 [0x7fff7a6d9110]>",

"<SecCertificate 0x7fb5db013970 [0x7fff7a6d9110]>",

"<SecCertificate 0x7fb5db019470 [0x7fff7a6d9110]>"

), _kCFStreamPropertySSLClientCertificateState=0, kCFStreamPropertySSLPeerTrust=<SecTrust 0x7fb5db030700 [0x7fff7a6d9110]>, NSLocalizedDescription=The certificate for this server is invalid. You might be connecting to a server that is pretending to be “setup.icloud.com” which could put your confidential information at risk., NSErrorFailingURLKey=https://setup.icloud.com/configurations/init, NSErrorFailingURLStringKey=https://setup.icloud.com/configurations/init}, httpStatusCode=-1

2013-07-14 11:49:14.180 PM com.apple.iCloudHelper[2530]: AOSKit ERROR: C request failed, error=(null), httpStatusCode=0

2013-07-14 11:49:15.969 PM com.apple.iCloudHelper[2530]: AOSKit ERROR: Config request failed, url=https://setup.icloud.com/configurations/init, requestHeaders=

{

"Accept-Language" = "en-us";

"X-Mme-Client-Info" = "<iMac11,2> <Mac OS X;10.8.4;12E55> <com.apple.AOSKit/152.4>";

"X-Mme-Country" = CA;

"X-Mme-Nac-Version" = 11A457;

"X-Mme-Timezone" = MDT;

},

error=Error Domain=kCFErrorDomainCFNetwork Code=-1202 "The certificate for this server is invalid. You might be connecting to a server that is pretending to be “setup.icloud.com” which could put your confidential information at risk." UserInfo=0x7fb5d9e21800 {NSLocalizedRecoverySuggestion=Would you like to connect to the server anyway?, _kCFNetworkCFStreamSSLErrorOriginalValue=-9813, kCFStreamPropertySSLPeerCertificates=(

"<SecCertificate 0x7fb5d9e52bb0 [0x7fff7a6d9110]>",

"<SecCertificate 0x7fb5d9e48660 [0x7fff7a6d9110]>",

"<SecCertificate 0x7fb5d9e51d10 [0x7fff7a6d9110]>"

), _kCFStreamPropertySSLClientCertificateState=0, kCFStreamPropertySSLPeerTrust=<SecTrust 0x7fb5d9e57360 [0x7fff7a6d9110]>, NSLocalizedDescription=The certificate for this server is invalid. You might be connecting to a server that is pretending to be “setup.icloud.com” which could put your confidential information at risk., NSErrorFailingURLKey=https://setup.icloud.com/configurations/init, NSErrorFailingURLStringKey=https://setup.icloud.com/configurations/init}, httpStatusCode=-1

2013-07-14 11:49:15.971 PM com.apple.iCloudHelper[2530]: AOSKit ERROR: Setup request failed, appleID=(((MY EMAIL))), url=(null), requestHeaders=

(null),

error=Error Domain=AOSErrorDomain Code=1000 "The operation couldn’t be completed. (AOSErrorDomain error 1000.)" UserInfo=0x7fb5db327e60 {HttpStatusCode=0, DialogInfo={

DialogType = Unknown;

}}, httpStatusCode=0, responseBody=

(null)

Jul 14, 2013 11:07 PM in response to bren8

Take each of the following steps that you haven't already tried until the issue is resolved. Back up all data before making any changes.

Step 1

Check the status of iCloud. If it's down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.

Step 2

Check that the date (including the year) and time shown by your system clock are correct.

Step 3

Restart your router and broadband device, if different.

Step 4

If you connect to the Internet through an HTTPS or SOCKS proxy server, follow the instructions in this support article, or deselect the proxy entirely.

Step 5

Boot in safe mode and try again.

Step 6

Make sure Parental Controls aren't active for your account.

Step 7

Follow the instructions in this support article to change your DNS settings.

Step 8

If possible, test on a different network, such as a public Wi-Fi hotspot or the cellular network of your phone.


Step 9

Launch the Keychain Access application. In the Keychains list, there should be an item named System. If not, select

File Add Keychain

from the menu bar and add the following item:

/Library/Keychains/System.keychain

From the Category list in the lower left corner of the window, select Certificates. Look carefully at the list of certificates in the right side of the window. If any of them has a a blue-and-white plus sign or a red "X" in the icon, double-click it. An inspection window will open. Click the disclosure triangle labeled Trust to disclose the trust settings for the certificate. From the menu at the top, select

When using this certificate: Use System Defaults

Close the inspection window. You'll be prompted for your administrator password to update the settings. Revert all the certificates with non-default trust settings.

From the menu bar, select

Keychain Access Preferences Certificates


There are three menus in the window. Change the selection in the top two to Best attempt, and in the bottom one to CRL.

Next, select the login keychain. Delete any expired or otherwise invalid certificates.


Log out, log back in, and test.

Step 10


Launch the Activity Monitor application. Select All Processes from the menu in the toolbar of the Activity Monitor window, if not already selected. Enter "ocspd" (without the quotes) in the "Filter" text field. Is a process with that name listed?


If not, back up all data, then triple-click the line of text below on this page to select it:


/var/db/crls


Copy the selected text to the Clipboard (command-C). In the Finder, select

Go Go to Folder...

from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

Move all the files in the folder that opens to the Trash. You’ll be prompted for your administrator password. Reboot, empty the Trash, and test.



Step 11

If you've moved to a different country, select

Store View My Account

from the App Store menu bar, then click

Change Country or Region

and update your billing information.

Sep 4, 2013 8:48 PM in response to Linc Davis

9/4/13 11:46:35.768 PM System Preferences[293]: starting scanNetBootImages

9/4/13 11:46:47.640 PM com.apple.iCloudHelper[206]: AOSKit ERROR: NI error, status=-44006

9/4/13 11:46:47.685 PM com.apple.iCloudHelper[206]: AOSKit ERROR: Setup request failed, appleID=stacyrubio@yahoo.com, url=https://setup.icloud.com/setup/login_or_create_account, requestHeaders=

{

"Accept-Language" = "en-us";

Authorization = "Basic ...";

"X-APNS-Token" = 724e6145fdeb7b38966495e45d5501378b56a2b1b61d19a63f91b098715b7f58;

"X-Aos-Accept-Tos" = false;

"X-Mme-Client-Info" = "<MacBookPro8,2> <Mac OS X;10.8.4;12E55> <com.apple.AOSKit/152.4 (com.apple.systempreferences/12.0)>";

"X-Mme-Country" = US;

"X-Mme-Timezone" = EDT;

},

error=Error Domain=AOSErrorDomain Code=1000 "The operation couldn’t be completed. (AOSErrorDomain error 1000.)" UserInfo=0x7f85d1426a40 {HttpStatusCode=500, DialogInfo={

"AlternateButtonLabel.skipped" = "";

"AlternateButtonLink.skipped" = "";

Body = "Try signing in again.";

DefaultButtonLabel = OK;

"DefaultButtonLink.skipped" = "";

DialogType = GenericDialog;

ErrorID = "GENERIC_SERVER_ERROR";

Header = "Unable to sign in because of a problem communicating with iCloud.";

"HelpLink.skipped" = "";

description = "Generic server error when setup is down";

localizedError = "GENERIC_SERVER_ERROR";

protocolVersion = 2;

}}, httpStatusCode=500, responseBody=

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>protocolVersion</key>

<string>2</string>


<key>DefaultButtonLabel</key>

<string>OK</string>


<key>Body</key>

<string>Try signing in again.</string>


<key>ErrorID</key>

<string>GENERIC_SERVER_ERROR</string>


<key>DialogType</key>

<string>GenericDialog</string>


<key>AlternateButtonLink.skipped</key>

<string></string>


<key>AlternateButtonLabel.skipped</key>

<string></string>


<key>localizedError</key>

<string>GENERIC_SERVER_ERROR</string>


<key>DefaultButtonLink.skipped</key>

<string></string>


<key>Header</key>

<string>Unable to sign in because of a problem communicating with iCloud.</string>


<key>description</key>

<string>Generic server error when setup is down</string>


<key>HelpLink.skipped</key>

<string></string>


</dict>

</plist>

9/4/13 11:46:49.708 PM System Preferences[293]: showSignInError return code: 1

Sep 22, 2014 12:55 PM in response to Linc Davis

9/22/14 3:51:47.129 PM com.apple.preferences.icloud.remoteservice[614]: assertion failed: 13E28: liblaunch.dylib + 25164 [A40A0C7B-3216-39B4-8AE0-B5D3BAF1DA8A]: 0x25

9/22/14 3:51:47.149 PM com.apple.preferences.icloud.remoteservice[614]: assertion failed: 13E28: liblaunch.dylib + 25164 [A40A0C7B-3216-39B4-8AE0-B5D3BAF1DA8A]: 0x25

9/22/14 3:51:47.318 PM com.apple.time[147]: Interval maximum value is 946100000 seconds (specified value: 9223372036854775807).

9/22/14 3:51:47.465 PM com.apple.preferences.icloud.remoteservice[614]: Bogus event received by listener connection:

<error: 0x7fff73fa7b50> { count = 1, contents =

"XPCErrorDescription" => <string: 0x7fff73fa7e60> { length = 18, contents = "Connection invalid" }

}

9/22/14 3:51:56.974 PM com.apple.iCloudHelper[601]: AOSKit ERROR: NI error, status=-44006

9/22/14 3:51:57.069 PM com.apple.iCloudHelper[601]: AOSKit ERROR: Setup request failed, appleID=sunmoonlake@icloud.com, url=https://setup.icloud.com/setup/login_or_create_account, requestHeaders=

{

"Accept-Language" = "en-us";

Authorization = "Basic ...";

"X-APNS-Token" = 3c8e05a81a1822a38fc7603522c973ba28d629ceedb34af04673c658a1248499;

"X-Aos-Accept-Tos" = false;

"X-Apple-MD" = "";

"X-Apple-MD-M" = "";

"X-Mme-Client-Info" = "<MacBookAir5,1> <Mac OS X;10.9.4;13E28> <com.apple.AOSKit/176 (com.apple.systempreferences/13.0)>";

"X-Mme-Country" = US;

"X-Mme-Timezone" = EDT;

},

error=Error Domain=AOSErrorDomain Code=1000 "The operation couldn’t be completed. (AOSErrorDomain error 1000.)" UserInfo=0x7f88da62e1f0 {HttpStatusCode=500, DialogInfo={

"AlternateButtonLabel.skipped" = "";

"AlternateButtonLink.skipped" = "";

Body = "Try signing in again.";

DefaultButtonLabel = OK;

"DefaultButtonLink.skipped" = "";

DialogType = GenericDialog;

ErrorID = "GENERIC_SERVER_ERROR";

Header = "Unable to sign in because of a problem communicating with iCloud.";

"HelpLink.skipped" = "";

description = "Generic server error when setup is down";

localizedError = "GENERIC_SERVER_ERROR";

protocolVersion = 2;

}}, httpStatusCode=500, responseHeaders=

{

"Cache-Control" = "no-cache, no-store, private";

"Content-Encoding" = gzip;

"Content-Length" = 434;

"Content-Type" = "application/xml; charset=UTF-8";

Date = "Mon, 22 Sep 2014 19:51:57 GMT";

"X-Apple-Request-UUID" = "e7a7e48d-1597-4281-aeb0-fe9589b1a492";

"X-Responding-Instance" = "setupservice:10100301:st11p01me-setupsvc003:8001:14F41:153831";

},

responseBody=

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>protocolVersion</key>

<string>2</string>



<key>DefaultButtonLabel</key>

<string>OK</string>



<key>Body</key>

<string>Try signing in again.</string>



<key>ErrorID</key>

<string>GENERIC_SERVER_ERROR</string>



<key>DialogType</key>

<string>GenericDialog</string>



<key>AlternateButtonLink.skipped</key>

<string></string>



<key>AlternateButtonLabel.skipped</key>

<string></string>



<key>localizedError</key>

<string>GENERIC_SERVER_ERROR</string>



<key>DefaultButtonLink.skipped</key>

<string></string>



<key>Header</key>

<string>Unable to sign in because of a problem communicating with iCloud.</string>



<key>description</key>

<string>Generic server error when setup is down</string>



<key>HelpLink.skipped</key>

<string></string>



</dict>

</plist>

9/22/14 3:51:57.073 PM com.apple.preferences.icloud.remoteservice[614]: [AOSAccounts] : [ReportAuthErrorNotification] : AOSTransactionGetError The operation couldn’t be completed. (AOSErrorDomain error 1000.) reason (null)

9/22/14 3:51:57.366 PM WindowServer[99]: window 1f7 is already attached to window 1f2

9/22/14 3:51:58.957 PM WindowServer[99]: _CGXGetWindowOrderingGroup: Invalid window 0x1f7


thank you for your help!

Apr 4, 2015 10:25 AM in response to Linc Davis

Linc, I hope you're still on this problem. Seems iCloud is a real nut to crack. I don't think Apple did a good job resolving iCloud issues. It's possible Apple is making enough money from iCloud not to be concerned about issues a few of us have. Most problems got worse with Yosemite including iCloud. I know Yosemite is more delicate but software engineering should have gotten better along with OS upgrades.


Seems I have the same problem others have had for a number of years (not getting iCloud to allow sign-in). In my case iCloud will not accept any sign-in ID/Password even though other logins are processed such as this Community. I have tried your 10 step suggestion with negative results. I even changed Apple certificates to Trusted but to no avail.


Like others, I guess the best thing is to not use iCloud unless a reasonable resolution that works is suggested.


Is there anything new that will new helpful?

I cannot login to iCloud on my iMac, but it works else where.

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