Mail changes sender account when replying all

I have two accounts set up, A and B.

A is my default account, and Mail's preferences are to send new messages from A.
If I receive a message addressed to A with a cc to B, and I hit reply all, the sender is changed to B. Is there a way to stop that so that the sender remains A?

Thanks,

Madeline

Posted on Jul 14, 2013 8:07 PM

Reply
12 replies

Jul 15, 2013 11:33 AM in response to nbar

The preferences are already set as you have instructed.


This is when it happens:

I receive a message addressed to A (the one set in prefs to use for new messages) with a copy to B. I hit shift-command-r or or I click on the reply-all icon. The new window opens with the sender (C) in the to field and nothing in the cc or bcc field (i.e., not even A). The sender is B.


It should open with C in the to field and B in the cc field and A in the from field.

Jul 15, 2013 12:48 PM in response to nbar

🙂 Depends on how you define original.


First A sends a message from the default with a cc to B, and the message is addressed to C.

C replies to A, with a CC to B.

A hits reply all and all this silly stuff happens -- the sender should remain A.


In real life what happens is that I hit reply on a message addressed to me and the sender ends up being my colleague (whose email account I monitor). If I don't notice it, I don't see the next reply in the conversation until I check my colleague's inbox.

Jul 15, 2013 1:15 PM in response to madkoch

Got it. I assume you are on the same email server if you are monitoring his mail. You both have xxx@sameserver.com . Perhaps somehow mail is confusing the two since both are set up as smtp.sameserver.com

Mail > Preferences > Accounts > A > Under same outgoing server pane> choose "edit smtp server list..."


There should be two smtp.mailserver.com (one with your account information and the other with your collegue's). Delete the outgoing mail server of your collegue's. If you are only monitoring this account you will not need an outgoing server for it (and it is actually causing you problems).


You could also make a MAIL RULE to prevent this from happening:

If all conditions:

If FROM = B

Redirect message to A


This is at best a work around to prevent you from accidentally sending out emails under your friends account. They will just be redirect to your inbox.


Both of these suggestions are makeshift and not sure-fire solutions...hope it helps.

Jul 16, 2013 8:54 AM in response to Linc Davis

Hm.

On your last message, Linc, this is what happens:

Message (which is a reply to a message from me) has my address in the to field, John's address in the cc field, and Mary's address in the from field. When I hit reply all in Outlook, my address becomes the sender, Mary's is the to field and John is in the cc field -- as it should be.


In Mail, what's happening to the same message is Mary gets put in the to field and John's is in the sender, and I'm eliminated altogether!


So, on the server list, I did what you suggested but it has not fixed the addressing issue. It does, however, mean that I'm forced to put in a server, which manually, which at least stops me from accidentally sending stuff from the wrong sender, I think. And I'll have to reinsert the cc stuff. That's an inconvenience that I guess I'll have to live with. I did fill in an Apple feedback form to report this to the developers.


(Now, if I can just get over changing all my other habits... Outlook was misbehaving badly so I switched, but it does have some features I still miss a lot!)

Jul 17, 2013 7:12 AM in response to Linc Davis

I'd kind of wanted to use the server with John's SSL settings for outgoing mail that's sent in his mail (if for no other reason than to prevent messages from him arriving with that annoying "sent from Madeline" tag), so I've tried various permutations: having his account set to no server, set to my server, deleting his server, etc. They kind of work, but it's not great.


Meanwhile, what makes it really not great is that now that at least the sender is me when I hit reply all, but now HIS address is being dropped from the recipients, so he is in danger of falling out of the loop.



This may be the one thing that breaks Mail for me, because I masquerade as him a lot and need to keep him copied on probably a third of the (large amount of) email I send.

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Mail changes sender account when replying all

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