catman99
Level 1
(0 points)
Q: Dell Alienware Aurora 64bit PC and cannot connect to store
I'm using a Dell Alienware Aurora 64bit PC and cannot connect to the Itunes store, if I try to run diagnosis iTunes closes. Internet is fine on the Pc and Itunes store loads on any other 32bit PC in my home. TS1368 isn't much help, I've downloaded another copy of Itunes and done a repair and nothing changed, I wonder if this is a 64bit PC problem, the shortcut points to Program Files (x86). Has anyone else managed to sort this problem out?
sheila_m.
Community Specialists
Hello catman99,
I found a couple of articles that might help with the issue you are experiencing with the iTunes Store.
If you are getting a white screen when accessing the iTunes Store, I recommend reviewing this article:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
If you are still not able to access the store or are getting a different error than just a white screen, I recommend the following article:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Best,
Sheila M.
