Previous 1 2 Next 15 Replies Latest reply: Jul 21, 2013 4:04 AM by Expatscot
Expatscot Level 1 Level 1 (0 points)

Hi

 

I am trying to open Hotmail on Safari and all it does is open with a blank page.  I have tried various things to resolve including clearing the cache and cookies.  I also tried downloading Google Chrome and using this browser and this did not work.

 

My account is accessible through other computers and devices so this is not the issue and Safari opens all other websites.

 

This did happen a week or so ago but came back the next day.  This time it has not been working for at least five days.

 

I tried accessing through the Mail and linking my account but the Mail Preferences states Outgoing Mail server (SMTP): Hotmail (Offline).

 

Any useful advice bearing in mind that I am using Safari 6.0.4 and I am not an expert with technology?

 

Thanks.


MacBook Air, Mac OS X (10.7.5)
  • Carolyn Samit Level 10 Level 10 (95,950 points)

    I am using Safari 6.0.4

     

    Try updating your software. Latest version for Safari is 6.0.5

     

    Click Software Update from your Apple menu.

     

    If you have trouble with the Software Updater, install the  OS X Lion Update 10.7.5 (Client Combo)

     

     

    Make sure to restart your Mac after updating your software.

  • Linc Davis Level 10 Level 10 (150,195 points)

    Please post a link to the page you're trying to load.

  • Expatscot Level 1 Level 1 (0 points)

    Thanks for the suggestion but now updated and still a blank page.

  • Expatscot Level 1 Level 1 (0 points)

    I have tried the following:

     

    www.hotmail.com which takes me to this page

     

    https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=11&ct=1374072835&rver=6.1.6 206.0&wp=MBI&wreply=http:%2F%2Fmail.live.com%2Fdefault.aspx&lc=1033&id=64855&mkt =en-us&cbcxt=mai&snsc=1

     

    I have also tried accessing via the MSN main page via the outlook link here.  http://www.msn.com/?rd=1&ucc=ae&dcc=us&opt=0&st=1

  • Linc Davis Level 10 Level 10 (150,195 points)

    From the Safari menu bar, select

            

    Safari Preferences Extensions

         

    Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then disable them one or a few at a time until you find the culprit.

     

    If you wish, you may be able to salvage the malfunctioning extension by uninstalling and reinstalling it. That will revert its settings to the defaults.

  • Expatscot Level 1 Level 1 (0 points)

    Unfortunately all the extensions are already set to Off.

  • Linc Davis Level 10 Level 10 (150,195 points)

    Back up all data.

     

    From the menu bar, select

      

    System Preferences Network

      

    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, make a note of them and then deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server. Restore the previous settings if that happens.

  • Expatscot Level 1 Level 1 (0 points)

    Hi again

     

    No Proxies are selected.  The bypass proxies are set as follows:  *.local, 169.254/16.  And Use Passive FTP Mode is selected.

  • Linc Davis Level 10 Level 10 (150,195 points)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, or by a peripheral device.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain iMacs.  The next normal boot may also be somewhat slow.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • Expatscot Level 1 Level 1 (0 points)

    Thanks.  Before I try this I want to check.  How can this identify whether it is localised to my user account.  I am not logged in, nor can I even get to the login page so it does not know who I am at this point.  Does it still make sense to try this?  Thanks, I appreciate your feedback.

  • Expatscot Level 1 Level 1 (0 points)

    Not sure if this is also helpful but the same problem is affecting the ipad that we have too.

  • Linc Davis Level 10 Level 10 (150,195 points)

    Not sure if this is also helpful but the same problem is affecting the ipad that we have too.

     

    You wrote in your first message:

     

    My account is accessible through other computers and devices so this is not the issue

     

    Which of those contradictory statements is correct?

  • Expatscot Level 1 Level 1 (0 points)

    Sorry if this is not clear. 

     

    The problem is a blank screen where I cannot see login hotmail page.  This happens when we use the Macbook Air or ipad which both operate on the same wifi location in our home.

     

    On other computers at other locations I can access the login page and access my hotmail account and email.

     

    Hope this is clearer.

  • Linc Davis Level 10 Level 10 (150,195 points)

    The problem is in your router or in the network, not in your computer. Try restarting the router, if you haven't already done that.

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