Issue in accessing pre-purchased data from a previous apple account

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Issue in accessing pre-purchased data from a previous apple account

I have asked this question before.

How do I access pre-purchased goods music and video from an OLDER APPLE account . This question I have asked directly from Apple and they seem to think I am still using an older apple account which I do not use or prescribe. I no longer use that internet provider either, so what happens when we change our internet providers and have a new APPLE account? Can anyone suggest a method, please...

iTunes-OTHER

Posted on Jul 15, 2013 2:10 PM

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Answer 1

braden85

Community Specialist

Jul 17, 2013 9:34 AM in response to wilchadongle

Hi wilchadongle!

I have a few articles here that I believe will help you resolve this issue. Let's start with the questions answered by the Apple ID FAQ, which can be found here:

Frequently asked questions about Apple ID

http://support.apple.com/kb/HT5622

Next, if you are having trouble accessing your older Apple ID, you may want to see this article about retrieving an Apple ID password:

iTunes Store: Retrieving and changing passwords (Apple ID)

http://support.apple.com/kb/HT1911

Once you have gained access to that Apple ID again, you will want to see this article about re-downloading your previously purchased items:

Downloading past purchases from the App Store, iBookstore, and iTunes Store

http://support.apple.com/kb/ht2519

And lastly, since you don't use your old ISP anymore, you might want to change the email address associated with your Apple ID:

Apple ID: Changing the email address you use for your Apple ID

http://support.apple.com/kb/HT5621

Take care, and thanks for visiting the Apple Support Communities.

-Braden

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