HT203167: If you see an exclamation point next to your items in iTunes

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Sora9890
Level 1 (0 points)

Q: Lost Album Purchase

I bought an album over a year ago and I got a new phone and can't redownload it. I went to my purchased section and it wasn't there and then I searched for it and all it says is "Purchased" next to it. I did both of these on my computer and on my iPhone and got the same results. How do I redownload the album? It was the Tron Legacy Soundtrack for what it's worth.

Posted on Jul 15, 2013 4:26 PM

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Sora9890

Q: Lost Album Purchase

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  • by roaminggnome,

    roaminggnome roaminggnome Jul 15, 2013 4:26 PM in response to Sora9890
    Level 10 (97,411 points)
    Jul 15, 2013 4:26 PM in response to Sora9890

    Did you fail to backup your computer?

     

    Everything should be on your computer and backed up.

  • by Sora9890,

    Sora9890 Sora9890 Jul 15, 2013 4:31 PM in response to roaminggnome
    Level 1 (0 points)
    Jul 15, 2013 4:31 PM in response to roaminggnome

    I also got a new computer. What happened was that I had this album on my phone. Then months went by and I got a new phone. I didn't even think to redownload it. After that Christams came and I got the computer that I have now. And now's the first time that i looked to reachieve it. I looked back to try and find it under the "Other Devices" but i couldn't find it there either. Songs from before then could be redownloaded however.