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Unable to open new itunes album digital booklet

I just downloaded a new album in itunes that came with a digital booklet, but I can't open it on my mac pro in either Adobe or Preview, from itunes or from explorer. Doing so prompts an error msg saying the pdf is not a supported file type or has been damaged.

Mac Pro (Mid 2010), Mac OS X (10.6.8)

Posted on Jul 15, 2013 10:43 PM

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4 replies

Apr 27, 2014 11:09 AM in response to Psychonotes

Try the following:


Right click on the booklet and click "get info" → go to "options" tab → on the drop down menu "Media Kind" switch from "Music" to "Book".


I contacted apple support to deal with this, but unfortunately on my side, this option was grayed out. Maybe yours will be different.


They escalated my case to level 2 support. If i receive a response, i'll let you know all how it was resolved.


Good luck! 😉

Unable to open new itunes album digital booklet

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