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How do I tell if my hard drive is broken?

I'm having trouble getting my MacBook Pro to boot up and I don't know what to do next.


The problem started when my machine gradually started grinding to a halt and then one day it wouldn't boot up and hung on the grey screen with the Apple logo and the loading spinner. I used the disk utility to verify the hard drive which said it was broken and needed repairing. Occasionally it would not even appear in the list of disks. However trying to repair it failed and reseting the PRAM and SCM didn't fix the issue so I decided to change the hard drive.


To begin with the new hard drive had wouldn't format, taking 3 attempts before it successfully formatted. All seemed alright until my laptop started freezing on wake up, then the beach ball of death would appear every now and then, until the next time I went to boot it up and now it hangs again on the grey screen with the Apple logo and the loading spinner. Running disk utility on the hard drive returned all OK so I then did an Apple Hardware Test on my machine, the short 3 min test didn't reveal anything, but doing the longer test revealed the error code 4HDD/11/40000004:SATA(0,0).


Could it be that the replacement hard drive I've ordered is also faulty? Or is it more likely there is another problem with my MacBook Pro? Before I send the hard drive back I want to be sure it's not another issue. It's getting to the point where it's really starting to get on my nerves. I've backed up all my files so that's not a problem, I'd just really like to use my laptop. 😟

MacBook Pro (15-inch Mid 2009), OS X Mountain Lion (10.8.4)

Posted on Jul 16, 2013 2:22 AM

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30 replies

Jul 16, 2013 2:51 AM in response to Sevenupcan

Given the age of the Mac, the SATA cable between the drive and the logic board is a know failure point. I'd try replacing it first. As a test for the drive, can take it out of the Mac, put it in an external enclosure, preferably Firewire for speed, and use it like that. Enclosures can be had from OtherWorldComputing, spare SATA cables (and how-to's) from www.ifixit.com.

Jul 16, 2013 6:16 PM in response to Courcoul

I would try to isolate things one at a time. Go to the following site:


http://scsc-online.com


then go to the downloads section, and download their troubleshooting with Scannerz manual. There are two articles, one is about actually troubleshooting drive problems with Scannerz and the other is actually troubleshooting Scannerz itself. I don't remember which is which by name but they're all free so if you download both, just toss the one you don't need. Althought I suspect you don't have Scannerz(and probably don't need it) the troubleshooting stuff can tell you all about some of the other odd problems people run into, like interface cables. They also have a large downloadable book on troubleshooting drive problems but it's gigantic and it would take forever to read.


Courcoul's idea of of putting the drive in an external enclosure is a good idea because if it works fine, then you know the problem is with your system, not the drive. If on the other hand the drive won't work in an external enclosure then you know the drive itself is defective.


A bad SATA cable can cause the errors you're seeing, especially if it's making intermittent contact, which is often how they start to fail. I'd try to check the drive first and if works then worry about the system problem.


Hope this helps.

Jul 17, 2013 2:34 PM in response to CaptH

Thanks CaptH, the document is quite comprehensive and has given me some ideas about what might be going on with my laptop. I need to read into a bit more, but I fear it's pointing to a failing logic board or filtering components as I can read and write to the drive (still internally) fine when I use an external hard drive to boot up my machine. I'll let you know how I get on.


Thanks again for the nod in the direction of those documents, they're proving a massive help.

Jul 17, 2013 3:55 PM in response to Sevenupcan

It sounds like it's most like the SATA cable. The reason I say this is as follows:


  • They're known to be fairy susceptible to bad seating and damage
  • Your original tests indicated an error only after a period of testing
  • The drive can now apparently be seen (but for how long?)


One thing you might try is a massive file from the external drive to the internal drive. If there's an intermittent connection and it seems to be working now, if the intermittent contact separates during this time, you'll get a spinning beach ball and the operation will either fail, or delay and then continue. This might happen several times. This is basically the same thing Scannerz tests and I think they call it an irrepeatable irregularitiy. The only difference would be that you would be able to see the irregularities show up in test results, whereas here you would be looking for spinning beach balls and lock ups from the system.


If the logic board itself was having problems, I would think you would be having the same types of odd behavior even with the external drive. Systems today are so complex and have such tiny traces, any crack in a trace on the circuit board could lead to erratic behavior and be very difficult to isolate without an actual hardware tester. The most likely cause is the cable.


As an FYI, some of the Foxconn cables have been known to lose there insulation, or maybe they're just poorly insulated to start off with, and start making intermittent contact with case ground....not a good thing.

Jul 21, 2013 2:04 PM in response to CaptH

Well this MacBook seems to have a mind of its own. I replaced the SATAY cable which at first appeared to fix the problem, going from an un-bootable hard drive to fully functional. But then after about a day my MacBook started freezing and the only thing I could do was manually power it down. Each time I booted it up it was holding my breath in case is froze again, sometimes it did sometime it didn't, until eventually it wouldn't boot up again. Now it seems it won't boot up from my external hard drive. :(


So I'm starting to conclude the problem is with the logic board or the CPU (which I'm guessing is non removable from the logic board).


What are your thoughts?

Jul 22, 2013 11:35 AM in response to Sevenupcan

Sorry to butt in but I would try and reseat the RAM. To me it sounds like either the logic board is faulty or the RAM has worked it's way loose...or something has worked it's way loose. To go from a unit that works fine then goes kaput a day later just sounds like something worked its way loose to me, and you were inside the unit as welll.

Jul 23, 2013 1:46 AM in response to Fred1956

By all means, please do butt in 🙂.


Without doing anything I booted it up yesterday and it loaded fine. My hunch is that when it gets too hot it just stops working all together. I tried reseating the RAM but today when I went to insert a DVD I got the beach ball of death and it stalled. I'm going to try and do another hardware test on it and see if it picks up the same error, or any new ones.


I'm running out of ideas. It seems a shame to get rid of a perfectly good Macbook Pro. Perfect cosmetic condition, everything else seems to work. I'm tempted to replace the RAM and see if that's the cause of the issue before resorting to selling it, or replacing the logic board.

Jul 23, 2013 2:34 AM in response to Sevenupcan

Sorry to "counter butt in" but this might be of interest to you. I use the product Scannerz for testing, and SCSC just yesterday put out the following page on using Scannerz to isolate more complex problems on systems:


http://scsc-online.com/Advance%20Troubleshooting%20with%20Scannerz.html


Go to the site and do a search for the word "heat" and you'll see the following:


"If inconsistent irregularities or errors exist due to logic board faults, such as cracked traces or damaged connectors, their nature may vary as the system heats and cools. These can often be difficult to isolate because their nature is extremely erratic. If the problems are being caused by a faulty I/O cable, such as a FireWire, USB cable, or internal drive cable, the user may be able to actually induce errors or irregularities by moving the cable around during a test and seeing if specific cable orientations cause problems to vary."


and


"Irregularities that can be correlated to system heating should be considered significant."


(I copied and pasted that stuff from the web site..the fonts and colors are theirs, not mine) It's not a terribly long article but it points out a lot of problems in general terms, and unfortunately, the logic board damage seems to be the most likely culprit in your case.


You're right, it's a shame these things happen. I had a 15" Aluminum PowerBook and they're susceptible to developing cracks where the RAM chip sockets connect to the logic board. These eventually turn into breaks and some of the memory simply becomes invisible to the system. While they're in the process of breaking, it's a proverbial "food fight" of strange and erratic errors.


I don't have any of my manuals handy because I'm at home, but I think some of the newer units like yours have diagnostic ports that the Apple store can plug into and diagnose the system. You're units not that old, so maybe they'd do it for free. I suspect, however, they'll reach the conclusion that there's a system problem.


Retesting the RAM is a decent idea if you can do it for free. Maybe that article can point you in some other directions.


Good luck. I always have respect for those that actually open their systems up and make an effort to diagnose problems on their own.

Jul 26, 2013 1:21 AM in response to Fred1956

Hi Fred, I'm stilling waiting to see if new RAM will fix it, or if the logic board's just nackered. I suspect it's along the lines of what CaptH has suggested in reference to the Scannerz documentation regarding a logic board fault, because the nature of these problems are very erratic. In fact I haven't touched my laptop in two days and I bet you if I booted it up now it would be fine, but then tomorrow it would go kaput.


I've now bought a new second hand laptop, actually it's near identical to the mid 2009 model I have, so I should be able to swap the RAM and see if that makes a difference. I'm still keen to diagnose the problem and see if I can isolate it because I'm really annoyed that I went from having a £700 worth laptop to being worth nearly nothing in the space of a day.


I'll let you know how I get on. And thanks again for everyone's help. Especially CaptH for providing me with references to the Scannerz documentation.

How do I tell if my hard drive is broken?

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