HT201806: Bluetooth: How to set up your Apple Wireless Mouse or Magic Trackpad

Learn about Bluetooth: How to set up your Apple Wireless Mouse or Magic Trackpad
dmstevo

Q: wireless mouse keeps losing connection?

Does anyone know why the wireless mouse keeps losing connection? I have replaced the batteries, tried reinstalling and everything has failed, any suggestions?

Posted on Jul 15, 2013 9:48 PM

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Q: wireless mouse keeps losing connection?

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  • by mario49,

    mario49 mario49 Jul 18, 2013 7:33 AM in response to dmstevo
    Community Specialists
    Jul 18, 2013 7:33 AM in response to dmstevo

    Hello dmstevo,

     

    Thanks for using Apple Support Communities.

    For more information on this, take a look at this article:

     

    Take a look at this for Intermittent or complete loss of the wireless connection.

     

    Wi-Fi and Bluetooth: Potential sources of wireless interference

    http://support.apple.com/kb/ht1365

     

    Best of luck,

    Mario

  • by Oddmartini,

    Oddmartini Oddmartini Oct 3, 2013 1:09 AM in response to dmstevo
    Level 1 (20 points)
    Oct 3, 2013 1:09 AM in response to dmstevo

    This is probably a mechanical problem, not an issue with your Bluetooth conneciton or the mouse software.

    The batteries are probably disconnecting - No power. No bluetooth.

     

    Try this.

    Flip your mouse over and remove the battery cover.

    grab your business card and fit the end of it across the compartment - you're going to create a little padding between the batteries and the cover.

    Mark the width on the card with a pencil and cut the card to fit.

    Place the card on top of the batteries and close the cover.

    The switch is going to need a fingernail to slide it now, but your batteries shouldn't disconnect as you move the mouse around.

     

    Or try this.

    Get a little aluminum foil, fold it up into a little square and fit it between the -ve end of each battery and the springy contact. Not as secure but does the same thing.

  • by lsvp50,

    lsvp50 lsvp50 Nov 26, 2013 11:15 AM in response to Oddmartini
    Level 1 (0 points)
    Nov 26, 2013 11:15 AM in response to Oddmartini

    I also had the "intermittent" problem  with my magic mouse (but not my wireless mighty mouse) and it was driving me nuts....

    I thought bluetooth was the problem

     

    Did the tinfoil at the + end of the batteries, and problem solved....

    Upon further inspection, the plastic is quite thick at the + end of the housing, and the batteries + end was short(ish), just enough to make contact sketchy.

     

    So back to using my favourite mouse

  • by shirtless,

    shirtless shirtless Dec 14, 2013 11:49 AM in response to Oddmartini
    Level 1 (0 points)
    Dec 14, 2013 11:49 AM in response to Oddmartini

    Thank you.

  • by lsvp50,

    lsvp50 lsvp50 May 5, 2014 7:41 AM in response to dmstevo
    Level 1 (0 points)
    May 5, 2014 7:41 AM in response to dmstevo

    I actually have now modified a couple of sets of rechargeable batteries..

    If you are handy/comfortable with a soldering iron, you can put a small dab on the + ends, then shape to optimum length for a snug fit....

    Did this several months ago, and works like a charm...

    Better than  original tinfoil fix (which does work too)

  • by modlodge,

    modlodge modlodge Oct 5, 2015 8:12 AM in response to Oddmartini
    Level 1 (0 points)
    Oct 5, 2015 8:12 AM in response to Oddmartini

    Love this fix! It worked!!!

    Thank you so much!