Related Article: Redirected to HT204688 [was: If your iPod gets stuck on the Apple logo or it doesn't turn on]

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ipad stuck on apple logo screen

When I turn on my ipad, it comes up to the apple logo screen and stays that way ... forever. Also, it won't connect to itunes or my computer. HELP!

iPad, Windows 7

Posted on Jul 15, 2013 9:30 PM

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Question marked as Apple recommended

I had the very same issue, couldn't go past the apple logo black screen. Tried this 3 steps and it worked for me.


  1. Turn off or restart your device. If you can't turn it off, press and hold the Sleep/Wake and Home buttons at the same time and wait a few seconds for it to turn off.
  2. Plug the device's USB cable into your computer only.
  3. Hold down the device's Home button as you connect the USB cable to it.
  4. When you see the Connect to iTunes screen, release the Home button. If you don't see this screen, try steps 1 through 3 one more time.


Remember make sure the usb cable is plugged to the computer with itunes running then and only then press the device's home button and plugg the other side of the usb cable to the device without releasing home button then you'll see the connect to itunes screen on your device and you will be ready to restore your device.

Posted on Dec 23, 2013 12:10 PM

45 replies

Jul 5, 2016 2:51 AM in response to anmlvr

Recovery mode and DFU mode restore are good solutions for fixing iPad stuck on Apple logo if you have a latest backup of the iPad. If you don’t have a most current backup, the restore methods are not suggested as you may lose some data on your iPad.

Try the following solutions without restoring before you decide to restore with iTunes:

  1. Force the iPad to restart;
  2. Use Volume Up, Home, and Power button combinations;
  3. Use a third-party tool to reinstall iOS.

Question marked as Helpful

Nov 13, 2016 10:33 PM in response to anmlvr

My ipod just did that then I plugged it into the computer to see if that would help..it didnt so with my ipod plugged into the computer I reset it (hold the off and home keys for 5-15 mins) then the plug into itunes thing poped up and it needed a update. That should help. The update will take 24 mins to download and after that itunes will restore your ipod... have fun. If you don't know how to fix iOS stuck on apple logo, you also can try some recovery tools.

Jan 23, 2017 1:52 AM in response to anmlvr

To fix iPad stuck at Apple logo screen problem, you can do as the following steps:

1. Download iPhone Data Recovery and then launch it. Click "More tools > iOS System Recovery" on the interface and then connect your iPad to computer via the USB cable.

2. Enter recovery mode/DFU mode as the guide asked.

3. Confirm the information of your iPad and click "Repair" to continue.

4. Go to your device and check if it boots up or not.


Jul 18, 2017 12:00 AM in response to anmlvr

In addition to force restarting and DFU mode restore, there are still other solutions for fixing iPad stuck on Apple logo:

  1. Press and hold the Power and Home buttons till the screen is black, press and hold Volume Up and Power buttons until Apple logo reappears, and then release the Power button but keep holding the Volume Up button till you see the lock screen.
  2. Restore or update the iPad in recovery mode. If you see any error codes iTunes, you can find the exact issue in the article: https://support.apple.com/en-us/HT204770
  3. Use a third-party software to reinstall the iOS without restoring.


<Edited by Host>

Jul 28, 2017 7:38 PM in response to mirpatr

Hi, dealing with the restore after having the apple logo issue on the iPad. Have done steps 1-4 no problem. Now in iTunes in restore mode, however, it will not move past waiting for iPad. This is more progress than before, although it has stopped. On the iPad it shows the logo with the install line underneath but isn't communicating. Frozen here.

Oct 20, 2017 10:53 AM in response to piroz

Hello there,

I am very sorry to reply to an old thread but this issue is still following us like a ghost.

Your advice was helpful once. However, now my iPad3 is stuck on "the Connect to iTunes screen" and iTunes does not react to the connection via cable.

So what do I do now? I have bee using this device since 2012 and never purchased the support. (very simply there has not been any need for)

I would be very thankful if someone could provide me with further instructions.

Smith

ipad stuck on apple logo screen

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