HT203167: If you see an exclamation point next to your items in iTunes

Learn about If you see an exclamation point next to your items in iTunes

Nadthifa

Level 1 (0 points)

Q: Problem with pre-order when it has released

So i pre ordered an album. When the album has come out and i tried to download it it only says purchased but unable to download there is no option for download. I'm confused how pre order works actually. When we will be charged? After we pre order or after the album has come out. Help me thanks

iPod touch (4th generation), iOS 6.1.4

Posted on Jul 16, 2013 12:48 AM

I have this question too

Q: Problem with pre-order when it has released

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by judysings,

judysings Jul 18, 2013 7:57 AM in response to Nadthifa
Community Specialists

Jul 18, 2013 7:57 AM in response to Nadthifa

Hi Nadthifa,

Welcome to the Support Communities!

The following article will explain the Pre-order process:

iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714

Cheers,

Judy
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by Nadthifa,

Nadthifa Jul 21, 2013 8:24 PM in response to judysings
Level 1 (0 points)

Jul 21, 2013 8:24 PM in response to judysings

Hey judysings. Thank for the article.
So if i pre order an album i haven't been charged yet. And when the album available but my billing information is empty. Is it a problem?
But the button says that i've purchased it.

Any solution??
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by judysings,

judysings Jul 22, 2013 12:17 PM in response to Nadthifa
Community Specialists

Jul 22, 2013 12:17 PM in response to Nadthifa

Hi Nadthiafa,

Please refer to the resource below for the answer to your iTunes Store purchase:

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US

I hope this information helps ....
Have a great day!

- Judy
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by Nadthifa,

Nadthifa Jul 23, 2013 5:23 AM in response to judysings
Level 1 (0 points)

Jul 23, 2013 5:23 AM in response to judysings

I did what your article says. And apparently i don't receive a receipt email from my pre order. Is that mean that i haven't purchased the album yet? But why my button of the album that i refer to says purchased?
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HT203167: If you see an exclamation point next to your items in iTunes

Q: Problem with pre-order when it has released

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by judysings,

by Nadthifa,

by judysings,

by Nadthifa,

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