1 Reply Latest reply: Jul 18, 2013 8:43 AM by matt00
Infrastructurefrombridgend Level 1 Level 1 (0 points)

There is a proxy server on my Wi-Fi network, my device is not be able to use APNs.

 

Is there a solution or workaround for this issue as I cannot bypass the proxy server?


iPad, iOS 6.1.2
  • 1.
    matt00 Community Specialists Community Specialists (3,790 points)

    Hello Infastructurefrombridgend,

     

     

    Thanks for the question, and welcome to Apple Support Communities.

     

    It sounds like you are not receiving push notifications due to a proxy setup on your Wi-Fi network. The following provides more information:

     

    Devices using APNs need a direct connection to Apple's server. If a device is unable to connect using cellular data, it will attempt to use Wi-Fi if available. If there is a proxy server on the Wi-Fi network, the device will not be able to use APNs, because APNs requires a direct and persistent connection from device to server.

     

    Unable to use Apple Push Notification service (APNs)

    http://support.apple.com/kb/TS4264

     

     

    Thanks,

     

    Matt M.