1 Reply Latest reply: Jul 18, 2013 8:52 AM by matt00
Wal11 Level 1 (0 points)

My IPhone 4S is locked in the bluetooth search mode ( this is the stage before you can switch the mode on/off) the mode is currently of WIFI is also locked in the off mode)  soft restart  did not solve the problem can anybody help?


iPhone 4S, iOS 6.1.3
  • Level 5 (4,015 points)

    Thanks for the question. From your description, it sounds like your Wi-Fi and Bluetooth settings on your iPhone 4S are greyed out. The following article explains this issue and potential resolution:

     

    iOS: Wi-Fi settings grayed out or dim

    http://support.apple.com/kb/TS1559

     

    Follow these steps to resolve the issue:

     

    1. Verify that airplane mode is off by tapping Settings > Airplane Mode.

     

    2. Reset the network settings by tapping Settings > General > Reset > Reset Network Settings.

    Note: This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings

     

    3. Ensure that your device is using the latest software. To do so, connect your device to your computer and check for updates in iTunes.

     

    4. If your issue is still unresolved, perform a software restore in iTunes.

     

    If you are still unable to turn Wi-Fi on, please contact Apple for support and service options.

     

    Thanks,

     

    Matt M.