HT203527: Get help using iCloud storage

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Rosie.Lyons
Level 1 (0 points)

Q: icloud backup

I've got the message about iCloud Backup not having occurred for six weeks, and I can't follow any advice about how to resolve the issue because the machine immediately goes dead when I press OK, or try to unlock the screen

iPad, iOS 6.1.4

Posted on Jul 16, 2013 6:09 AM

by mende1,Solvedanswer
mende1 mende1
Level 10 (93,329 points)
Desktops
A:

You have to press the On/Off button (that's the Sleep button) and the Home button (below the display). This is the Home button:

 

iPad2HB2-300x195.jpg

 

Hold them at the same time for 10 seconds until your device restarts

Posted on Jul 16, 2013 7:00 AM

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Rosie.Lyons

Q: icloud backup

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  • Helpful answers

  • by mende1,

    mende1 mende1 Jul 16, 2013 6:10 AM in response to Rosie.Lyons
    Level 10 (93,329 points)
    Desktops
    Jul 16, 2013 6:10 AM in response to Rosie.Lyons

    Welcome to Apple Support Communities

     

    Hold Sleep and Home buttons for 10 seconds until the iPad restarts, so you will be able to use the device again

  • by Rosie.Lyons,

    Rosie.Lyons Rosie.Lyons Jul 16, 2013 6:44 AM in response to mende1
    Level 1 (0 points)
    Jul 16, 2013 6:44 AM in response to mende1

    Where do I find the sleep and home buttons?

  • by mende1,

    mende1 mende1 Jul 16, 2013 6:45 AM in response to Rosie.Lyons
    Level 10 (93,329 points)
    Desktops
    Jul 16, 2013 6:45 AM in response to Rosie.Lyons

    The Sleep button is the one you use when you stop using your Mac, and you can find it at the top right part of the iPad. The Home button is the one you press to get back to the homescreen, and you can find it at the bottom of the display

  • by Rosie.Lyons,

    Rosie.Lyons Rosie.Lyons Jul 16, 2013 6:48 AM in response to mende1
    Level 1 (0 points)
    Jul 16, 2013 6:48 AM in response to mende1

    Sorry, I should have said - many thanks for replying

  • by mende1,

    mende1 mende1 Jul 16, 2013 6:49 AM in response to Rosie.Lyons
    Level 10 (93,329 points)
    Desktops
    Jul 16, 2013 6:49 AM in response to Rosie.Lyons

    You are welcome

  • by Rosie.Lyons,

    Rosie.Lyons Rosie.Lyons Jul 16, 2013 6:56 AM in response to mende1
    Level 1 (0 points)
    Jul 16, 2013 6:56 AM in response to mende1

    I am using an iPad. I have an on/off button currently at the right of my screen. I have the word iPad and an icon which I presume is meant to symbolise WiFi cannection next to it.In the top right, there's a symol which looks a little like the Chi-Rho symbol and next to it is 90% and the batttery nearly full symbol

     

    On the screen at the top is the time and date.

     

    On the screen in the middle is the error message with an OK button

     

    On the screen at the bottom is the Slide to Unlock symbol which doesn't work, and a symbol which looks like a flower.

     

    If I press the On/Off button for more than a second or so, I get asked What can I help you with, but that doesn't respond.

     

    Any thoughts?

  • by mende1,Solvedanswer

    mende1 mende1 Jul 16, 2013 7:00 AM in response to Rosie.Lyons
    Level 10 (93,329 points)
    Desktops
    Jul 16, 2013 7:00 AM in response to Rosie.Lyons

    You have to press the On/Off button (that's the Sleep button) and the Home button (below the display). This is the Home button:

     

    iPad2HB2-300x195.jpg

     

    Hold them at the same time for 10 seconds until your device restarts

  • by Rosie.Lyons,

    Rosie.Lyons Rosie.Lyons Jul 16, 2013 8:22 AM in response to mende1
    Level 1 (0 points)
    Jul 16, 2013 8:22 AM in response to mende1

    I think I'be got it back. It's installing something so it's going toswitch itself off and on again, but hopefully that will have resolved the problem.

     

    Many thanks for all that.