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No keyboard or mouse after Win8 Pro upgrade

2019 Views 5 Replies Latest reply: Aug 31, 2013 7:26 AM by CKiaAn97 RSS
jnalewabau Calculating status...
Currently Being Moderated
Jul 16, 2013 5:49 AM

I'm trying to install Win8 Pro on my new Macbook Air (2013) but after upgrading to Win8 Pro I am stuck at the Personalize screen as the keyboard, trackpad and even an external USB mouse doesn't work:-(


I had intially tried to do a clean Win8 install using the Win8 Pro upgrade disk, but my product key couldn't activate Win8. I think the key is only valid when used during an actual update.


I then installed Win7 Pro (64 bit) via Bootcamp, updated it and installed the Bootcamp drivers. Everything seemed to be working so I connected a Superdrive and

used the Win8 Pro DVD (64 bit) to install Win8. The installation appeared to go well but when I got to the "personalize" Win8 screen (to choose a color and a name for the PC) I can't use the keyboard or mouse to enter anything. It looks like the drivers are not installed :-( Any suggestions on how to proceed?


Should I reinstall Windows 7 and then rather than using the DVD to upgrade to Win8, create a USB drive and have the Bootcamp drivers on that USB as well?


This seems way too complex - but any hints would be appreciated.

MacBook Air (13-inch Mid 2013), Windows 8
  • Rudegar Level 6 Level 6 (18,435 points)
    Currently Being Moderated
    Jul 16, 2013 8:53 AM (in response to jnalewabau)

    I would connect both usb mouse and keyboard for the install

    if you don't have enough usb ports use a power usb hub

  • CKiaAn97 Calculating status...
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    Aug 31, 2013 12:25 AM (in response to jnalewabau)

    Hello jnalewabau,


    I have this frustrating problem too. Could you explain how you did the install with the 2 USB drives you generated?



  • CKiaAn97 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 31, 2013 7:26 AM (in response to jnalewabau)

    Thanks for the information!


    I also suceeded after I did the following steps.


    I booted into Mac OS X and launched Boot Camp Assistant.


    From there I selected Copy Windows ISO image to a USB drive. Then I selected the Windows 8 ISO image after I copied it to my Mac partition. It then did its magic and I ended up with a USB drive called WININSTALL.


    Then I booted back to Windows 7, launched the USB drive window and double clicked on setup.exe


    Voila! Windows 8 Installer proceeds with the installation, with Apple Boot Camp drivers installed automatically as well and the Mac no longer freezes at the Personalise screen.


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