Personal Hotspot "greyed out" in Settings - Why?

Question

Level 1

3 points

Personal Hotspot "greyed out" in Settings - Why?

Hello,

My problem that I am having with my iPad 3 is that the option for Personal Hotspot is disabled along with Mobile Data. Why?

I have no SIM card inserted inside my iPad but the only reason I wish to do this is for LAN gaming when there is no available WiFi around. I can do this with the Samsung Galaxy Tab 8000 but not with my iPad.

Here is a picture of the issue:

As you can see, the two options are disabled. How would I go about fixing this? Thank you.

iPad 2, iOS 6.1.3

Posted on Jul 16, 2013 9:52 AM

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Answer 1

Best reply

Phil0124

Community+ 2024

Level 10

198,875 points

Jul 16, 2013 10:01 AM in response to Pie015

Mobile Data and Personal Hotspot require an active Cellular/Mobile Service plan. Mobile Data is what you use to connect to the internet through your Cellular Provider's network. Hotspot shares this connection out through wifi to other devioces.

If there is no Sim inserted, then there is no MobileData. If there is no Mobile Data there is nothing to share through the Hotspot feature so it also becomes inactive.

How would I go about fixing this? Thank you.

Insert an active Sim card with an active Mobiel Data plan into your iPad, and they will become active and useable.

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Answer 2

donteatt

Level 1

9 points

May 9, 2017 1:08 PM in response to Pie015

I was able to help a customer today resolve this issue by going into settings > General > Reset > reset network settings. When the ipad came back on we were able to use the hotspot.

Donte

AT&T Tech Support

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Answer 3

May 17, 2017 11:41 PM in response to donteatt

Thanks. Quick fix and it worked for me perfectly

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Answer 4

Ju50es

Level 1

8 points

Sep 3, 2017 3:21 PM in response to donteatt

Thanks this worked for me too

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