Anyone downloaded Trusteer Rapport from their bank?

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Level 1

10 points

Anyone downloaded Trusteer Rapport from their bank?

I did, OS10.8.2, safari 6.0.1, and the whole episode is bogus, time-wasting frustration. Have to install java, won't run on Chrome, etc. WHen I attempted to actually get some use out of it, the program caused my login on my banking site to fail. When I tried again, same thing. Bank recommended I close my browser and try again. "How exactly is this bank-recommended security software making my life better?" I asked the rep. When I reopened the browser, the software never even kicked in. When I asked my bank how to uninstall it, they had nothing from Trusteer. Trusteer's own website was no help, and besides I'm not a guinea pig for online bankingsecurity software. Get it off my computer, write a scathing review so that I've done my part to dissuade others from making the same mistake, then do my best to forget they ever existed. Trusteer BAD. Carbonite BAD. Devonthink GOOD. SnagIt GOOD. Mtn Lion OK. Apple...well...lifehacker GOOD. CX.com GOOD.

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Jul 16, 2013 11:50 AM

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Answer 1

Best reply

John Galt

Level 10

140,808 points

Jul 16, 2013 12:16 PM in response to loosedrag

Anyone downloaded Trusteer Rapport from their bank?

Only those who lived to regret it. If your bank requires your Mac to have any protection other that what OS X already includes, find another bank.

OS10.8.2, safari 6.0.1,

Those are out of date, so run Software Update. Doing that periodically will ensure your Mac has the latest security updates from Apple.

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Answer 2

Jul 16, 2013 1:40 PM in response to loosedrag

Unfortunately, their software has caused many a Mac user problems as noted from these links >Community Search: Apple Support Communities

Have you tried uninstaling from here > Uninstalling Rapport on Mac OS X | Support

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Answer 3

Klaus1

Level 9

52,749 points

Jul 16, 2013 2:43 PM in response to loosedrag

Rapport has never previously worked on a Mac. How to uninstall Rapport, by Trusteer:

http://www.trusteer.com/uninstalling-rapport-mac-os

However, Trusteer recently posted this in another thread:

We would like to recommend you to download Rapport's updated version, as we suspect the problems you were experiencing have already been resolved.

You can download the latest version here:

http://download.trusteer.com/Gcur4Wtnu/leopard/Rapport.dmg

Please restart your browser after the installation completes and let us know if the problem persists.

If the problem persists, we would be very interested in fixing it.

Please note that we offer 24/7 free technical assistance.

Should you need additional assistance, feel free to contact us by submitting the following form: http://www.trusteer.com/support/submit-ticket

We also have helpful information available in our FAQ: http://www.trusteer.com/support/faq

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Answer 4

Jul 17, 2013 1:59 AM in response to Klaus1

Hi Apple Users,

We’re sorry you experienced difficulty with Rapport. We believe the issues you're describing have been resolved in Rapport’s latest version, which can be downloaded here: http://www.trusteer.com/support/rapport-installation-links

As quoted in the thread above, our Technical Support Team is available 24/7 and would be happy to assist you with any difficulty you encounter. Please contact us at support@trusteer.com or http://www.trusteer.com/support/submit-ticketat any time.

Ayala Gold,

Trusteer Technical Support

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