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I can't find my devices on iTunes. The selections in File> "devices" are always shaded. How can I always view my connected devices in iTunes?

I can't find my plugged-in devices anywhere in iTunes, the "File>Devices" selections are always shaded. I would like to show the devices' status whenever I select iTunes on my Mac. Any ideas?

iPad mini Wi-Fi, iOS 6.1.4

Posted on Jul 16, 2013 12:43 PM

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Question marked as Best reply

Posted on Jul 16, 2013 5:58 PM

riteon wrote:


I would like to show the devices' status whenever I select iTunes on my Mac.

First, the devices would have to be connected ...


Additionally, do all your devices use an Apple ID that has been authorized on your Mac? If not, go to Store > Authorize This Computer in iTunes' menu and make sure the devices' Apple IDs are authorized.

3 replies
Question marked as Best reply

Jul 16, 2013 5:58 PM in response to riteon

riteon wrote:


I would like to show the devices' status whenever I select iTunes on my Mac.

First, the devices would have to be connected ...


Additionally, do all your devices use an Apple ID that has been authorized on your Mac? If not, go to Store > Authorize This Computer in iTunes' menu and make sure the devices' Apple IDs are authorized.

I can't find my devices on iTunes. The selections in File> "devices" are always shaded. How can I always view my connected devices in iTunes?

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