HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

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mikefromavinger
Level 1 (0 points)

Q: The iPhone won't delete an email.  Gives message "unable to move mail to trash folder"

The phone won't delete an email. Returns message "unable to move message to trash folder" what button haven't I checked?

iPhone 5, iOS 6.1.4

Posted on Jul 16, 2013 12:08 PM

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mikefromavinger

Q: The iPhone won't delete an email.  Gives message "unable to move mail to trash folder"

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  • by razmee209,

    razmee209 razmee209 Jul 16, 2013 12:16 PM in response to mikefromavinger
    Level 7 (33,756 points)
    Jul 16, 2013 12:16 PM in response to mikefromavinger

    That usually happens when you're in a weak signal area either wifi or cellular data.

     

    Mine does that sometimes also.

  • by mikefromavinger,

    mikefromavinger mikefromavinger Jul 16, 2013 12:33 PM in response to mikefromavinger
    Level 1 (0 points)
    Jul 16, 2013 12:33 PM in response to mikefromavinger

    Thanks.  It deletes the message now but still gives the "unable" message.  We have two iPads and two iPhones and my wife's phone is the only one doing it.  Same phone, same OS.

  • by Cosman,

    Cosman Cosman Oct 6, 2014 7:57 AM in response to razmee209
    Level 1 (20 points)
    Desktops
    Oct 6, 2014 7:57 AM in response to razmee209

    I have the same problem. Brand new iP6, two weeks old.  I can delete maybe three emails, then the "unable" message appears.  Sometimes it says it can't delete, then appears to do so.  Sometimes a "deleted" email will pop back into my list. 

     

    My current location has 5 bars ATT signal, and 3 arcs (max) of wi fi, so signal strength is not the problem.

    I think it is an IOS bug.