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HT1338: OS X: Updating OS X and Mac App Store apps

Learn about OS X: Updating OS X and Mac App Store apps


222 Views 3 Replies Latest reply: Jul 16, 2013 11:23 PM by Linc Davis RSS
alejandrogomez Calculating status...
Currently Being Moderated
Jul 16, 2013 3:26 PM

My account works OK on my iphone, apple tv, ipad but I keep getting this message in my mac. The MAJOR problem is I can't update anything.

MacBook Pro, OS X Mountain Lion (10.8.2), APPSTORE DOESNT WORK
  • Axeman1020 Level 6 Level 6 (11,380 points)
    Currently Being Moderated
    Jul 16, 2013 3:30 PM (in response to alejandrogomez)

    What message are you getting?

  • Carolyn Samit Level 10 Level 10 (84,095 points)
    Currently Being Moderated
    Jul 16, 2013 5:02 PM (in response to alejandrogomez)

    Going by your profile v10.8.2


    There's an alternative way for updating software.


    Install the OS X Mountain Lion Update v10.8.4 (Combo)


    Then restart your Mac.

  • Linc Davis Level 10 Level 10 (107,630 points)
    Currently Being Moderated
    Jul 16, 2013 11:23 PM (in response to alejandrogomez)

    If you have more than one user account, these instructions must be carried out as an administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    Select "/var/log/install.log" from the file list on the left. If you don't see that list, select

    View Show Log List

    from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).


    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.

    When posting a log extract, be selective. Don't post more than is requested.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.


    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.


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